Help Desk Lead//El Paso, TX//FTE//Active Secret Clearance required

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Help Desk Lead

100% Onsite in El Paso, TX

Contract

Active Secret Clearance is required

Required Certifications (Must be current):

CompTIA Security

CompTIA A

Windows Computing Environment Certification (Windows 10/11 or equivalent)

Microsoft Certification (Windows 10 or similar)

Overview:

We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience.

You'll act as both a senior troubleshooter and the operational backbone of the help desk.

What You'll Do:

• Lead daily help desk operations and serve as primary escalation point
• Troubleshoot issues across desktops, networks, phones, and peripherals
• Provide support via phone, email, and in person
• Manage ticket flow and ensure timely resolution
• Support system environments including Windows OS, Microsoft Office, and Adobe products
• Mentor junior technicians and enforce best practices
• Assist with reporting and performance tracking
  
  

Required Qualifications:

• Active Secret Clearance
• 5 years of IT support experience
• Experience in a lead, senior, or escalation support role
• Strong troubleshooting skills across desktop and network environments
  
  

Regards,

Ayush Sharma Sr. US Technical Recruiter

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