Network Associate

We are seeking a Networking Associate who will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, managing tickets in the Incident Management System, and troubleshooting technical requests related to networking issues.

RESPONSIBILITIES

• Provide technical support to troubleshoot customer issues
• Ability to coordinate with upstream provider regarding issues, status, changes
• Awareness of when to send customer communication based on impact to customer
• Identify patterns that could potentially lead to issues and escalate or resolve as needed
• Accountable for status of created tickets, follow through, resolution, and closure
• Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type

QUALIFICATIONS

• Two or more years of IT experience handling Tier 1 networking issues.
• Knowledge of a broad array of systems and software troubleshooting is preferred
• Familiarity with the fundamentals of networking, which includes routing and switching technologies, and Domain Name Services (DNS).

Please Apply, if interested!