What are the responsibilities and job description for the Network Associate position at StellarMettle Placements?
We are seeking a Networking Associate who will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, managing tickets in the Incident Management System, and troubleshooting technical requests related to networking issues.
RESPONSIBILITIES
- Provide technical support to troubleshoot customer issues
- Ability to coordinate with upstream provider regarding issues, status, changes
- Awareness of when to send customer communication based on impact to customer
- Identify patterns that could potentially lead to issues and escalate or resolve as needed
- Accountable for status of created tickets, follow through, resolution, and closure
- Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
QUALIFICATIONS
- Two or more years of IT experience handling Tier 1 networking issues.
- Knowledge of a broad array of systems and software troubleshooting is preferred
- Familiarity with the fundamentals of networking, which includes routing and switching technologies, and Domain Name Services (DNS).
Please Apply, if interested!