What are the responsibilities and job description for the Senior Service Technician position at Stellar?
The Service Technician is responsible for providing technical support and maintenance services to ensure the optimal performance of industrial refrigeration equipment and systems. This role involves diagnosing issues, performing repairs, and conducting preventive maintenance. The technician will work closely with clients to resolve technical problems, provide training on equipment usage, and recommend solutions to enhance efficiency and productivity.
Duties/Responsibilities:
- Provide technical support and maintenance services to ensure optimal performance of industrial refrigeration equipment and systems.
- Conduct preventive maintenance to avoid equipment failures and downtime.
- Work closely with clients to resolve technical problems and provide training on equipment usage.
- Recommend solutions to enhance efficiency and productivity.
- Maintain accurate records of maintenance and repair activities.
- Stay updated with the latest technical advancements and industry trends.
- Ensure compliance with safety regulations and company policies.
- Drive a company vehicle to customer sites to fulfill service calls.
- Adhere to all safety guidelines and protocols to ensure a safe working environment. This involves wearing appropriate personal protective equipment (PPE) and following established safety procedures.
- Perform routine maintenance tasks on various equipment and systems. This encompasses checking, cleaning, and servicing components to ensure they are in optimal working condition.
- Identify problems with equipment or systems while utilizing diagnostic tools and following systematic approaches to pinpoint issues.
- Interact with customers during service calls to explain the nature of the problem, the steps being taken to fix it, and provide general maintenance advice.
- Provide training and guidance to apprentices
- Other duties as assigned
Required Skills/Abilities:
- Strong technical aptitude and troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using diagnostic tools and equipment.
- Ability to work independently and in a team environment.
- Attention to detail and strong organizational skills.
- Customer-focused with the ability to understand and address client needs.
- Capability to follow technical manuals and schematics.
- Flexibility to adapt to changing priorities and work environments.
- Proficient in record-keeping and documentation.
- Knowledge of safety standards and practices.
- A willingness to continue learning and stay updated with the latest industry trends
- Proficiency in Microsoft Products to provide accurate information and recordkeeping for clients.
Education/Experience:
- High school diploma or equivalent
- Technical or vocational training in relevant fields (preferred)
- Certifications in specific technical areas (e.g., CARO, CIRO, CRST, HVAC, automotive repair) preferred
- A willingness to continue learning and stay updated with the latest industry trends
- Knowledge of safety standards and practices
- Proficient in record-keeping and documentation
- Flexibility to adapt to changing priorities and work environments
- Capability to follow technical manuals and schematics
- Customer-focused with the ability to understand and address client needs
- Attention to detail and strong organizational skills
- Ability to work independently as well as in a team environment
- Proficiency in using diagnostic tools and equipment
Travel Requirements:
- Must have a valid driver’s license
- Anticipated 100% travel to customer sites in the region, including occasional travel out of state .
- Ability to travel occasionally to attend meetings, trainings, and events.
Physical Requirements:
- Ability to wear and utilize all required personal protective equipment (PPE)
- Ability to sit, stand, and walk for extended periods of time.
- Ability to lift, carry, and move objects weighing up to and exceeding 50 pounds
- Ability to work in hot and cold environments.
- Bend, kneel, and crouch for extended periods
- Ability to perform repetitive movements
- Ability to move in and around confined and cluttered places and uneven areas
- Adequate vision to perform all required tasks
- Work on ladders, scaffolding, and rooftops
- Comfortable with heights and able to climb and descend safely
- Strong sense of balance and spatial awareness
- Participate in respiratory fit testing and use as required
About Stellar:
Stellar offers a comprehensive package which includes:
- Competitive pay based on experience
- Remote & hybrid work options for many positions
- Paid Time Off – accrue 15 days (120 hours) within first year of service
- Paid holidays
- Medical, dental, and vision insurance options
- Tax-advantaged accounts (HSA, FSA, Dependent Care FSA)
- Company-paid life and disability insurance
- 401(k) – company match with immediate vesting
Stellar, headquartered in Jacksonville, FL, is a fully integrated firm focusing on design, construction, architecture, engineering, and mechanical services worldwide for over 30 years. Stellar combines a multitude of capabilities to create buildings and systems of exceptional long-term quality, value and efficiency. From food processing plants and healthcare facilities to refrigerated warehouses, automated production lines and beyond, we offer an integrated approach to meet all our clients’ needs.
Stellar is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed servicemember status, or any other status protected by law.