Quality Assurance Manager

The Quality Assurance Manager is responsible for overseeing and implementing quality assurance processes, standards, and procedures throughout all phases of construction projects. This role ensures that all work meets the company’s quality requirements, client expectations, and regulatory standards. The Quality Assurance Manager collaborates with project managers, design teams, field staff, and subcontractors to drive continuous improvement and deliver successful, high-quality projects.

Duties/Responsibilities:

• Develop, implement, and maintain the company’s quality management system for design, project management and construction activities.
• Establish and communicate quality standards, policies, and procedures to all project stakeholders.
• Conduct regular audits and inspections of design documents, construction activities, and finished work to ensure compliance with specifications and standards.
• Review submittals, RFIs, and change orders for quality implications and provide guidance as needed.
• Lead investigations into quality incidents and non-conformance issues. Facilitate root cause analysis and implement corrective/preventive actions.
• Collaborate with project managers, architects, engineers, and field teams to identify quality risks and recommend corrective actions.
• Conduct project debrief meetings, document lessons learned and create preventative actions for future improvement.
• Train staff on quality assurance procedures and best practices.
• Prepare and present quality reports, metrics, and improvement plans for management and clients.
• Stay current with industry regulations, codes, and best practices in construction quality assurance.
• Promote a culture of continuous improvement and quality excellence throughout the organization.
• Other duties as assigned

Required Skills/Abilities:

• Excellent written and verbal communication abilities
• Strong understanding of quality management systems and industry standards.
• Excellent analytical and problem-solving skills to address quality issues promptly and effectively.
• Proficiency in continuous improvement methodologies and data-driven decision-making.
• Effective collaboration skills to work with project teams and establish quality benchmarks.
• Experience in training and mentoring staff on quality standards and best practices.
• Ability to stay updated with industry trends and advancements.
• Strong organizational and documentation skills.
• Attention to detail and commitment to excellence.

Education/Experience:

• Bachelor’s degree in construction management, Engineering, Architecture, or a related field.
• 5 years of experience in quality assurance or quality control within the construction industry.
• Experience with quality management systems and auditing techniques.
• Strong knowledge of construction processes, materials, codes, and standards.
• Proficiency in Microsoft Office Suite and construction management software (Procore or ACC).
• Relevant certifications (e.g., ASQ Certified Quality Manager, ISO 9001 Lead Auditor) are a plus.

Travel Requirements:

• The Quality Assurance Manager will work in both office and field environments, visiting active construction sites as required.
• Flexibility to travel for business needs, to attend meetings, training, and events. 
• Maintain a professional demeanor and appearance during business trips. 
• Compliance with company travel policies and procedures.

Physical Requirements:

• Ability to sit, stand, and walk for long periods of time.
• Ability to use a computer, phone, printer, scanner, and other office equipment.
• Visual acuity for detailed work and computer use 
• Ability to lift, carry, and move up to 25 pounds of files, documents, and materials.
• Ability to stand or walk for long periods of time on uneven surfaces, as seen on job sites
• Ability to efficiently climb ladders and/or stairs
• Ability to wear all required PPE
• Must be able to work in heavy construction environments with associated safety hazards and easily identify risks

About Stellar: 

Stellar offers a comprehensive package which includes:

• Competitive pay based on experience
• Remote & hybrid work options for many positions
• Paid Time Off – accrue 15 days (120 hours) within first year of service
• Paid holidays
• Medical,  dental, and vision insurance options
• Tax-advantaged accounts (HSA, FSA, Dependent Care FSA)
• Company-paid life and disability insurance
• 401(k) – company match with immediate vesting

Stellar, headquartered in Jacksonville, FL, is a fully integrated firm focusing on design, construction, architecture, engineering, and mechanical services worldwide for over 30 years. Stellar combines a multitude of capabilities to create buildings and systems of exceptional long-term quality, value and efficiency. From food processing plants and healthcare facilities to refrigerated warehouses, automated production lines and beyond, we offer an integrated approach to meet all our clients’ needs.

Stellar is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed servicemember status, or any other status protected by law.