What are the responsibilities and job description for the Information Technology Support Analyst position at Stellar IT Solutions?
Job Title: IT Support Analyst
Location: Joplin, MO
Job Type: Full-Time with Benefits
Benefits: Life, Health, vision, dental, PTO, holidays, 401K and other companies provided benefits.
Role Overview
We are seeking a proactive and analytical IT Support Analyst to join our technology support team. In this role, you will be responsible for delivering high-quality Help Desk support, resolving end-user issues, and contributing to the successful implementation of technical projects. Your ability to understand business needs, communicate effectively, and troubleshoot across a range of systems will be key to ensuring minimal downtime and optimal user experience.
Key Responsibilities
- Deliver responsive Help Desk support for end-user hardware, software, and PC-related issues
- Participate in the deployment and implementation of IT projects and new technologies
- Perform operational tasks such as hardware inventory management, equipment testing, and shipping logistics
- Collaborate independently or within teams on application rollouts, process improvements, and technical initiatives
- Provide timely resolution to escalated support requests and ensure minimal disruption to business operations
- Maintain accurate documentation of support activities, issue resolutions, and system configurations
- Support training efforts for end users with varying levels of technical proficiency
- Perform other duties as assigned to support the IT function
Qualifications & Skills
- Bachelor’s degree in Information Technology, Business, or a related field (preferred)
- A Certification and experience with Microsoft Office 365 suite are advantageous
- Proficiency in Windows Active Directory, Windows OS, Mac OS, and VPN technologies
- Hands-on experience with Microsoft 365, VOIP systems, networked printers, laptops, and workstations
- Strong troubleshooting skills with the ability to document and resolve hardware/software issues
- Excellent verbal and written communication skills, including phone-based technical support
- Ability to work independently and collaboratively in a fast-paced environment
- Aptitude for self-learning and adapting to new systems and software applications
- Strong customer service orientation and understanding of remote user support challenges
