Human Resources Operations Specialist

We are seeking an experienced and hands-on Senior Manager, HR Operations to lead and elevate HR operational excellence across the USA and Canada. This role plays a critical part in delivering consistent, compliant, and high-quality HR services while partnering closely with global leadership.

Key Responsibilities

Operational Excellence

• Ensure timely and accurate execution of all HR operational processes for employees in the USA and Canada.
• Ensure full regulatory and compliance adherence.
• Lead process improvement initiatives to drive efficiency and accuracy.

Hands-On Leadership and Team Development

• Lead and actively participate in HR and payroll operations.
• Coach and mentor team members to drive performance, learning, and accountability.
• Foster a culture of growth, inclusivity, and high performance.

Strategic and Operational HR Management

• Implement HR initiatives aligned with global strategy.
• Optimize HR services across policy, benefits, and recruitment operations.
• Apply deep functional HR knowledge to strengthen service delivery.

Process Standardization

• Partner with regional HR leaders to establish standardized operating procedures.
• Deliver consistent employee experiences across HR operations.

Compliance and Risk Management

• Maintain strong knowledge of employment legislation in the USA and Canada.
• Implement risk controls and ensure legal compliance.
• Promote ethical practices and embed company values in all HR decisions.

HR Operations Leadership

• Serve as a member of the Global HR Operations Leadership Team.
• Represent North America interests in global HR strategy.
• Act as part of the US and Canada HR leadership team.

Vendor Management

• Manage regional HR service providers.
• Ensure contract compliance and high performance.
• Partner with procurement and HR leadership on negotiations.

Analytics and Reporting

• Ensure data integrity across HR systems.
• Utilize analytics to identify bottlenecks, automation opportunities, and process improvements.

Requirements & Qualifications

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).

Professional Experience

• Minimum 6 years of HR Operations experience.
• At least 3 years in a leadership role in a large, changing environment.
• Experience supporting USA and Canada operations strongly preferred.

HR Operations Proficiency

• Expertise in managing multiple HR processes with accuracy and confidentiality.
• Deep understanding of HR policies, procedures, and compliance.

Benefits Administration

• 5 years managing health, dental, vision, life insurance, and retirement plans.
• Experience managing complex open enrollment, vendor coordination, and benefits brokers.
• Strong ERISA, ACA, COBRA, and HIPAA knowledge.
• Expertise in retirement plan administration and compliance.

Recruiting Operations

• Full-cycle recruitment support experience.
• Proficiency with ATS and HRIS platforms.
• Strong coordination skills for high-volume hiring support.

Leave Management

• Experience with FMLA, ADA, parental leave, and statutory leaves.
• Knowledge of leave tracking, medical certifications, and return-to-work processes.

Payroll Support

• Experience supporting US and Canada payroll processing.
• Knowledge of payroll audits, tax withholdings, and timekeeping systems.
• Strong understanding of wage and hour laws.

Technical Proficiency

• Experience with HR Shared Services models.
• Oracle HCM Cloud preferred; Workday and SAP SuccessFactors also valued.

Achievement Orientation

• Proven success in payroll efficiency, compliance improvements, or cost-saving initiatives.

Soft Skills

• Excellent communication, leadership, and stakeholder management skills.
• Strong negotiation and partnership capability.

Commitment to Diversity

• Strong alignment with a culture that values diversity, innovation, and continuous learning.