Credit Collections Specialist

Title: Senior Credit & Collections Specialist

Location: Durham, NC

Duration: contract to hire

Key Responsibilities:

• Accounts Receivable Management: Monitor and manage accounts receivable to ensure timely collection of outstanding invoices.
• Collections: Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans.
• Customer Communication: Communicate with customers regarding account status, payment discrepancies, and resolution of billing issues.
• Reporting: Prepare regular reports on accounts receivable status, collection activities, and credit risks for management review.
• Record Maintenance: Maintain accurate and up-to-date records of all credit and collection activities.
• Dispute Resolution: Work with internal teams and customers to resolve payment disputes and discrepancies.
• Policy Compliance: Ensure compliance with company credit and collection policies and procedures.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the credit and collection’s function.

Education and Experience requirements:

· 5 years’ experience as a Credit & Collection Specialist or in a similar role.

· Strong understanding of credit and collections principles and practices.

• Bachelor’s degree in finance, business, or related field.

· Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint).

-Excellent verbal and written communication skills required.

-Customer service focused.