What are the responsibilities and job description for the Specialized Services Lead position at Stellantis Financial Services US?
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Position Summary
Provides support to Specialized Services performance. Ensures Default Services Team provide superior customer service, oversees audits on accounts which have been outsourced for work and ensures compliance with company policies, procedures, and consumer lending laws. Incumbent will directly supervise vendors by monitoring and evaluating work performance and productivity through reports, reviews, and ongoing training. Duties will include problem solving and analyzing work methods in order to improve department effectiveness and maximize utilization, effectively communicating with the management team to reach departmental and corporate goals, complying with corporate policy, and upholding federal and state regulations, and providing support in a dynamic environment:
Essential Duties And Responsibilities
Required Experience
Three years related experience with a background of involvement in two or more of the following: Legal, Recovery, Repossession, Remarketing, Bankruptcy, Primary BCPI insurance policies, Total Loss insurance, Loan Documents, or Gap Waivers
Education
High School Diploma / GED
Additional Requirements
Additional Responsibilities Perform the above-referenced essential duties and responsibilities as well as assisting in the work of employees assigned to the department by assisting in their day-to-day activities and work schedules and by providing work-related guidance in accordance with the Company’s policies and procedures.
Language Skills: Ability to read and interpret documents, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of managers or employees of organization.
Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference; Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Interpersonal Skills: Must be able to work in a flexible team environment! Capacity to handle multiple priorities ensuring deadlines are met or negotiate new timelines. Must be flexible in scheduled time to complete assignments. Creative thinking in discovering solutions and redefining processes. Embraces change and challenges status quo.
Computer Skills: To perform this job successfully, an individual should have advanced knowledge of MS Excel, MS Word, MS Power Point, MS Access.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Position Summary
Provides support to Specialized Services performance. Ensures Default Services Team provide superior customer service, oversees audits on accounts which have been outsourced for work and ensures compliance with company policies, procedures, and consumer lending laws. Incumbent will directly supervise vendors by monitoring and evaluating work performance and productivity through reports, reviews, and ongoing training. Duties will include problem solving and analyzing work methods in order to improve department effectiveness and maximize utilization, effectively communicating with the management team to reach departmental and corporate goals, complying with corporate policy, and upholding federal and state regulations, and providing support in a dynamic environment:
Essential Duties And Responsibilities
- Work with Covius or other vendors to properly maintain legal letter database apprising Compliance and other areas of changing state requirements
- Provide oversight and administration of NOI/AOP letter process
- Provide oversight and administration of the RTC/SCL letter process
- Work closely with the Risk Mgmt., Compliance and Digital teams to automate processes
- Support the Specialized Service team ensuring customer satisfaction and adherence to applicable laws in the completion of all processes
- Actively measure and monitor Allied Solutions and/or other outsourcing vendors as chosen for business process outsourcing functions
- Convey appropriate and necessary changes due to laws and regulations
- Work closely with and respond to the Compliance Department on CFPB, state and local audit requests
- Creates and executes cross-channel business deliverables
- Supports the development of strategies, workflow processes, and process management for relevant areas.
- Properly structures Specialized Services to ensure compliance and SLA’s are met within Default Services.
- Active participant in meetings with team members to develop long term and short term departmental objectives and goals.
- Support and implement reporting mechanisms to keep senior management apprised of performance levels, developing trends, and workloads.
- Support the team performances objectives ensuring compliance with corporate policy, and upholding federal and state regulations.
- Execute measuring & monitoring metrics to ensure Default Services Success.
- Develop and implement best practices to acquire, train, motivate, and retain staffing talent needed and properly support organization for optimal results
- Monitor and report performance and operational metrics with regards to both third party vendors and internal groups
- Communicate business goals and expectations with specialized services team.
- Monitor and measure compliance policies for third party vendors that ensure compliance to policies and procedures are met.
- Keeps up to date on internal and external compliance procedures and laws including unique requirements at the federal, state and district level
- Primarily responsible for ensuring the Default Services performance objectives are met, complying with corporate policy, and upholding federal and state regulations.
- Review vendor invoices to ensure timely payment and appropriate services are performed.
- On occasion, attend court hearings/trials either in person or telephonically. Travel and overnight stays may be required.
Required Experience
Three years related experience with a background of involvement in two or more of the following: Legal, Recovery, Repossession, Remarketing, Bankruptcy, Primary BCPI insurance policies, Total Loss insurance, Loan Documents, or Gap Waivers
Education
High School Diploma / GED
Additional Requirements
- Overtime required – required on an as needed basis.
- Travel 0-10% - as required on an as needed basis.
- Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA
Additional Responsibilities Perform the above-referenced essential duties and responsibilities as well as assisting in the work of employees assigned to the department by assisting in their day-to-day activities and work schedules and by providing work-related guidance in accordance with the Company’s policies and procedures.
Language Skills: Ability to read and interpret documents, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of managers or employees of organization.
Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference; Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Interpersonal Skills: Must be able to work in a flexible team environment! Capacity to handle multiple priorities ensuring deadlines are met or negotiate new timelines. Must be flexible in scheduled time to complete assignments. Creative thinking in discovering solutions and redefining processes. Embraces change and challenges status quo.
Computer Skills: To perform this job successfully, an individual should have advanced knowledge of MS Excel, MS Word, MS Power Point, MS Access.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
