Receptionist

Position Summary:

The Account Services Receptionist is a vital member of the Account Services operations team, and is responsible for managing the front desk, greeting guests and vendors. This role includes processing return mail and supporting administrative tasks such as handling paid-in-full mailouts and scanning large files. The Receptionist plays a key role in maintaining workflow efficiency by adhering to established procedures and contributing to the overall success of the department.

Essential Duties and Responsibilities:

• Sign for incoming mail and packages.
• Greeting guest, setting up conference rooms, providing directions to new employees.
• Provide temporary badges when necessary.
• Tracks inbound/outbound Iron Mountain boxes.
• Identify and process undeliverable or returned mail, updating records as needed.
• Assist with monitoring the scan mailbox for daily mailouts and processes the PIF weekly mailouts.
• Scan documents, filing, and assisting with invoice processing.
• Other duties may be assigned, and responsibilities/activities may change.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum six (6) months to one (1) year of customer service experience/front office in a lending and/or captive finance industry operational environment such as Account Services (back-end operations), Funding, Customer Service, Collections

Education:

• High School Diploma, GED or equivalent.

Skills Required:

• Quickly addresses issues and provides responsive customer service.
• Engages in clear oral and written communication, listens actively, and collaborates well within teams.
• Maintains high levels of professionalism and ethical standards, respecting all individuals and supporting organizational values.
• Prioritizes tasks efficiently, adheres to policies, and focuses on quality and productivity in work.
• Embrace change consistently meets attendance standards and proactively contributes to innovation and improvement.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis. This is an in-office position.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Qualifications Preferred:

• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Excellent communication and teamwork abilities.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.