What are the responsibilities and job description for the Residence Club Front Desk/Concierge position at Stein Eriksen Lodge Management Corp?
For those who seek the best, there's only Stein.
The Residences at the Chateaux: Based on a unique concept, club ownership at The Residences enables owners a premium Deer Valley ski home at a fractional price. But the real value of ownership stems from the club's exclusive ambiance, amenities and services. The club combines Deer Valley residential elegance with luxury hotel services and private amenities.
Why work for the best?
The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.
We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.
Summary
Front Desk Agent and concierge combined, this position is the welcoming face to all guests coming to stay at the Residence Club. Ensure all guest requests are met in a timely and sufficient manner; information agent for area activities/events. This team member must apply patience, tact, and resourcefulness in meeting the many and varied demands of our guests.
Essential Functions:
- Welcome guests sincerely and make their stay as enjoyable as possible. Effectively and seriously deal with guest complaints.
- Serves as information agent for hotel guests and handles their needs in a timely and efficient manner.
- Knowledge of the Park City and surrounding area and points of interest.
- Make and confirm dining reservations for all guests.
- Maintain communication with all Hotel departments.
- Demonstrate a friendly, professional attitude with all guests as well as fellow employees.
- Acknowledge owners and previous guests as appropriately as possible.
Stein Collection offers:
- Paid training time and programs
- Chef prepared meals daily in our cafeteria, at no cost to you
- On site heated garage for employee parking -a great perk in winter!
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family, school, and other activities
- Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room, spa, dining, shopping, ski/snowboard rental discounts available.
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.