Deskside Technician II

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (50% MacBook and 50% Windows 10)Windows 10 operating systemsSupport iPhones, iPads, printers, scanners, wireless, VPN, etc.Maintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing tool - Service Now. Troubleshoot and resolve hardware and software issues for Windows devices.Backup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device support - Ideally network printers.Inventory management of IT assets including asset auditing.Ability to research and follow appropriate KB articles.Ability to work on-call and other after-hours support needs.May provide Executive support.Various other tasks associated with deskside services.May need to be available to provide support at other client locations as needed.Other duties as assigned



What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.Ideal candidate should poses strong knowledge of MacBook Support, possible WorkSpace One and strong printer troubleshooting, both local and network printers. Able to uphold a positive attitude at all times, even under stressful conditions.Experience supporting remote facilities and users.Excellent verbal and written communication skills.High level of professionalism and strong personal interaction skills.Ability to perform in-depth research and troubleshooting for complex technical issues.Ability to prioritize and complete all work tasks with minimal supervision.Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.Ability and willingness to learn new technologies.High School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environment.Proven ability to handle challenging, rapid-response user support.Proven ability to balance, prioritize and organize multiple tasks.Flexibility to travel from New York City, NY to Jersey City, NJ Desired CharacteristicsA CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaWhat you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;