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Deskside Support Technician

Stefanini North America and APAC
Harrison, NY Full Time
POSTED ON 5/9/2025
AVAILABLE BEFORE 6/8/2025

What will you do?

  • Provide hardware / software support services to onsite client including break / fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Provide hardware / software support services to onsite client including break / fix
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Desk Audit and desk kits setups

What do you need to succeed?

  • 2 years corporate desk side support experience with strong emphasis supporting Windows 7, Windows 10, Windows 11 and MacOS
  • Experience troubleshooting and repairing PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007, Microsoft to Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills
  • VPN experience.
  • Experience with printer, dual monitor and docking station support in a MacOS / Windows 10 / 11 environment
  • Experience with Intune, Bitlocker, SCCM, Filevault.

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