What are the responsibilities and job description for the QA Lead position at Stefanini North America and APAC?
Details
Job Description
Position Overview
Describe the overall purpose of the position, considering how it supports the overall goals of Tiffany & Co. Consider that this description may be used for external or internal posting. The E2E QA Lead position seeks a highly motivated and experienced individual with a strong background in e-commerce and automation. The role involves leading and mentoring a QA team, defining and implementing E2E QA strategies, driving automated test suite development, and collaborating with cross-functional teams. The ideal candidate will have at least 7 years of QA experience, with 3 years in a leadership role, and proven expertise in e-commerce processes, test automation tools (such as UI Path or similar RPA/dedicated test automation platforms), and Jira. Familiarity with AI concepts for QA improvement is also required.
Key Accountabilities
Describe the key accountabilities of the job - the main areas of responsibility. Estimate the percentage of time that would be spent on each.
Strategic Leadership & Team Management
Qualifications
Specify all required and preferred qualifications such as experience, skills, knowledge, abilities, education, certification or licenses. Include job-related requirements, for example: availability to work evenings and weekends.
Required
Job Description
Position Overview
Describe the overall purpose of the position, considering how it supports the overall goals of Tiffany & Co. Consider that this description may be used for external or internal posting. The E2E QA Lead position seeks a highly motivated and experienced individual with a strong background in e-commerce and automation. The role involves leading and mentoring a QA team, defining and implementing E2E QA strategies, driving automated test suite development, and collaborating with cross-functional teams. The ideal candidate will have at least 7 years of QA experience, with 3 years in a leadership role, and proven expertise in e-commerce processes, test automation tools (such as UI Path or similar RPA/dedicated test automation platforms), and Jira. Familiarity with AI concepts for QA improvement is also required.
Key Accountabilities
Describe the key accountabilities of the job - the main areas of responsibility. Estimate the percentage of time that would be spent on each.
Strategic Leadership & Team Management
- Proactively engage with projects from inception as the QA Subject Matter Expert (SME).
- Rapidly assess project scope, potential impact, and identify affected workflows and systems from the initial stages.
- Collaborate with project stakeholders to understand requirements and translate them into effective testing strategies.
- Provide expert guidance and leadership to the QA team regarding testing approach, scope, and resource allocation.
- Define and implement comprehensive E2E QA strategies, test plans, and test cases for e-commerce platforms.
- In collaboration with QA leads, estimate testing effort and define what needs to be tested, prioritizing based on impact and risk.
- Design a balanced testing approach combining manual and automation efforts.
- Drive the implementation and maintenance of robust and efficient automated test suites and frameworks.
- Oversee the execution of automated tests and analyze results to ensure product quality.
- Continuously seek opportunities to enhance test automation coverage and efficiency using tools like UI Path
- Oversee the entire testing lifecycle, from initial planning to execution, defect logging, tracking, and resolution.
- Monitor and report on key QA metrics, test progress, and product quality to stakeholders.
- Facilitate defect triage meetings and ensure timely resolution of identified issues using tools like Jira.
- Ensure adherence to quality standards and regulatory compliance where applicable.
- Continuously identify and implement improvements in QA processes, methodologies, and tools.
- Explore and leverage AI concepts to enhance QA efficiency and effectiveness.
- Lead, mentor, and manage a team of QA engineers, fostering professional growth and a culture of continuous improvement.
Qualifications
Specify all required and preferred qualifications such as experience, skills, knowledge, abilities, education, certification or licenses. Include job-related requirements, for example: availability to work evenings and weekends.
Required
- Experience:
- 7 years in Quality Assurance.
- 3 years leading QA teams (3 individuals).
- Proven E-commerce domain expertise (E2E processes).
- Proficiency with test automation tools (e.g., UI Path or similar RPA/dedicated platforms).
- Proficiency with Jira for test management.
- Experience with Agile/Scrum.
- Skills & Knowledge:
- Exceptional strategic project acumen: early impact assessment and workflow identification.
- Strong business acumen.
- Excellent leadership, mentorship, and communication skills.
- Superior analytical and problem-solving abilities.
- Ability to provide accurate test estimations and lead combined manual/automation strategies.
- Ability to collaborate effectively across domain teams.
- Foundational knowledge of AI concepts in QA.
- Abilities:
- Proactive engagement and quick SME integration in projects.
- Strategic impact analysis for efficient test planning.
- Strong collaborative spirit.
- Detail-oriented, adaptable, proactive, and ambitious.
- Education:
- Bachelor's degree in Computer Science, Engineering, or related field.
- Experience in managing SaaS solutions/subscriptions
- Experience in utilizing UiPath as Test Automation platform