Dealer Support Specialist

Details:

Job Description

Stefanini Group is hiring!

Stefanini is looking for Dealer Support Specialist in Greensboro, NC

For quick apply, please reach out to Johvie Cuan

Call: 248-582-6508 / Email: Johvie.Cuan@stefanini.com

Work Location

• 7900 National Service Rd., Greensboro, NC 27409
  
  

Job Purpose:

• Assist with ensuring end-to-end flow of direct ship orders from order entry to invoice. The goal is to improve dealer and customer satisfaction, become better supplier partners, and promote parts sales growth.
• Improve dealer and customer satisfaction with parts aftermarket through resolving dealer issues, increase ease of doing business, and strengthen dealers and fleets operational performance.
• Enable Parts Sales Growth by being operational experts in direct ship. Assist in working through dealer's direct ship operational issues and providing training/communication.
• Improve internal efficiencies and processes in relation to direct ship.
  
  

Core Responsibilities:

• Work in a case management tool to ensure direct ship orders are properly transmitted and invoiced.
• Provide support to suppliers as needed for direct ship orders and parts.
• Provide parts customer support to the field organization to support parts sales and provide customer and dealer satisfaction.
• Work with Regional Parts Directors, District Parts Managers, and internal departments to identify research, track and resolve both specific and ongoing dealer and fleet issues.
• Proactively fix systems or processes to increase dealer and customer satisfaction and avoid their need to contact support team.
• Act as Voice of Dealer & Voice of Customer in assigned projects and teams.
• Participate in projects and cross-functional teams to drive improvements.
• Manage assigned objectives and KPI's that support both departmental and company objectives.
• Perform other duties as required.
• Some travel may be required.
  
  

Critical Competencies:

• Teamwork: building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
• Communication: listening effectively, transmitting information accurately and understandably, and actively seeking feedback, non-defensively.
• Customer Loyalty: understanding and meeting the needs of customers and addressing the interests and concerns of all organizational stakeholders.
• Problem Solving/Decision Making: taking a well-ordered approach to solving problems and act, despite obstacles or resistance.
• Dependability/Reliability: following through on commitments, producing timely work to required-or higher-standards, and pitching in to get the job done.
• Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.
• Ownership / Accountability: Taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results.
• Conceptual thinking: Understanding how elements, problems, and situations are related to each other and to the larger environment.
• Interpersonal influence: Building strong work relationships and adjusting to how individuals, organizational units and cultures function and react
• Analytical skills: Recognizing patterns in data, information or events, drawing logical conclusions and making recommendations for action.
• Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done and managing personal responses and stress.
  
  

Skills And Knowledge:

• Strong organizational skills with the ability to maintain the fast paced, demanding environment
• Knowledge of parts sales distribution network and transaction process
• Demonstrated computer skills, especially with Microsoft Office Products
• Proficient in communication, both written and verbal
• Highly skilled in prioritizing multiple tasks
• Individual must be a highly motivated self-starter
  
  

Job Requirements

Details:

• Bachelor's Degree or equivalent work experience
• 2 years relevant work experience
• Experience with direct dealer and customer communication
• One year dealer and customer service experience preferred
• Experience dealing directly with people and problem solving
  
  

Listed salary ranges may vary based on experience, qualifications, and local market.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.