What are the responsibilities and job description for the Federal Collection Specialist position at Steel River Systems LLC?
Federal Collection Specialist (Remote - U.S.)
Compensation
- $19.87 per hour in Whiteside County, IL. Wage is based on the federal wage determination for the locale where the candidate resides.
About the Role
We are seeking Federal Collection Specialists with extensive experience to join our remote collections team. This position is designed for skilled debt collection professionals who are confident managing high-volume phone interactions and collecting front-line dollars.
The Federal Collection Specialist is responsible for resolving outstanding government-related debts in strict accordance with client requirements, federal and state regulations, and company policies. Success in this role requires professionalism, attention to detail, and the ability to balance compliance with effective collection strategies.
Key Responsibilities
- Work assigned collection accounts in accordance with established procedures, job aids, and work standards
- Conduct inbound and outbound phone calls with debtors to resolve delinquent accounts
- Negotiate payment arrangements while maintaining full regulatory compliance
- Perform skip-tracing using internet and computer-based research tools
- Contact individuals, organizations, and governmental entities to verify residential and employment information
- Accurately document all calls, account activity, and research findings
- Participate in quality assurance and continuous improvement initiatives
Salary : $20