Transaction Services Specialist

Summary/Objective 
At R.I.A. Federal Credit Union, the Transaction Services Specialist position is to perform all activities related to transaction processing in a timely, accurate and efficient manner. The responsibilities include file processing (including all electronic payment channels), exception processing, settlement reconciliations, overdraft program monitoring and related reporting. The processing will be completed in a manner compliant with related policies and operating procedures. Review of key reports ensures processes operate properly and help ensure the quality of the Member and Staff experience. This role will function as an operational resource for the organization, ensuring the completion, research and validation of transaction processes. The individual performing this role will have knowledge of key processes of the Department’s operational functions.

This is accomplished through: 
•    Relationships: Building relationships is integral to the success of R.I.A. As a community credit union employee will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being. 
•    Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. R.I.A. employees will committed to handling member’s finances and data in a manner that is ethical, transparent, and professional. 
•    Action: Not content with “business as usual,” R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action. 

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Performs assigned duties in an accurate and timely manner.
a)    Processes accurately and timely assigned duties related to incoming and outgoing files (ACH, inclearing cash letters (share checks), return items, exception files, etc.).  
b)    As assigned, reviews processing of all transaction exceptions (unposted, rejected, stop payments, unauthorized, and overdrafts). Ensure accurate processing and resolution of all exceptions in a timely and compliant manner.
c)    Monitors for OFAC exceptions.
d)    Develop ability to troubleshoot processing and posting issues, informs management of any issues and advises regarding mitigation efforts.
e)    Monitors, as directed, for large dollar notifications for incoming and outgoing items.

2.    Performs, as assigned, the reconciliation of transaction activity (ACH, cash letters, returns, Realtime Payments, Transfers (DI Loans), ATM and Debit Card transactions, etc.) ensures assigned reconciliations are properly completed and provided to Manager and/or the Accounting Department in a timely manner.

3.    Reviews assigned reports (processes adjustments for accounts, cards, chargebacks and OD/NSF/UCF conditions), as assigned, in an accurate and compliant manner.

4.    As a primary responsibility works chargebacks, communicates as required with other business units and management.   

5.    Transaction Activity:
a)    Review assigned reports and records daily transaction activity for management reporting.
b)    Monitors for exceptions in transaction processing. 
c)    Review related fraud/exception reports and perform required follow-up, as assigned.
d)    Document exception findings for reporting and tracking.
e)    Monitors vendor performance – document & track exceptions and activities. 
f)    Maintain accurate reporting documentation for transaction volumes and values, Member channel usage and channel performance results (as available), as assigned.

6.    Reports to management exceptions or issues in processing and reconciliation efforts promptly.

7.    Develops and maintains the ability to navigate core and ancillary applications to obtain required information and perform assignments and research. 

8.    Reviews Remote Deposited Checks (RDC) for acceptance or rejection in accordance with procedures. Assists, as assigned, in the processing of the RDC files daily. 

9.    Contributes to the organization’s fraud mitigation and prevention efforts, as assigned, utilizing available information, tools, and other services.

10.    Supports the organizations Overdraft Program through administrative functions, reviewing reports, updating, and retrieving information from the 3rd party portal. 

11.    Monitors ODP related accounts, provides outreach and performs maintenance, including account closures for overdrawn accounts. 

12.    Reviews and maintain reporting documentation.

13.    Utilize knowledge of payment processing to identify errors and/or processing issues/opportunities. Demonstrate abilities to understand situations/exceptions and assist with effective solutions. 

14.    Demonstrates an understanding of information available within core generated reports and custom designed reports, utilizes these reports for data review, interrogation, and data analysis.

15.    Performs research regarding transactions and identified exceptions, as needed, to identify cause and assists with resolutions for Members and Staff, including broader processing issues.

16.    Assists as directed with payments related audits, including information & documentation request gathering and resolution of any outstanding issues within established timelines. 

17.    Develops and maintains operational knowledge and understanding of Reg E, Mastercard Operating Rules, FRB Reg CC, NACHA Operating Rules, and Overdraft program related regulations (performs research as necessary).

18.    Demonstrates initiative in reporting observations.

19.    Perform duties in an independent manner, requests assistance as needed.    

20.    Participates in testing of system upgrades and ancillary applications as required.

21.    Review documentation and demonstrate an understanding of payment processes, existing and proposed. 

22.    Performs other duties as assigned.

Competencies
•    Confidentiality
•    Ability to problem solve
•    Respectful
•    Collaborative
•    Can learn and evolve
•    Ethical Practice
•    Adaptable
•    Trustworthy/listens well
•    Ability to work with frequent interruptions
•    Attention to detail, accurate and solid organizational skills
•    Strong written and verbal communication skills
•    Good reasoning and analytical skills
•    Ability to follow oral and written instructions in English
•    Ability to collect and convey information quickly and accurately
•    Interested in people and helpful attitude
•    Ability to type; skillful in PC and 10 keys
•    Cooperative; dependable; ability to work independently and team player
•    Ability to file and research information in alphabetic and numeric order
•    Relates well to employees at all levels; relationship-builder

Supervisory Responsibility
No supervisory responsibilities.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to spend considerable time sitting at a desk, completing work using a computer, regularly answers phone calls and interacts with employees at all levels of the organization. The employee will occasionally lift and move up to 20 pounds. 

Type/Expected Hours of Work
This is a full-time position that generally works 8 hours per day, Monday through Friday.  The Transaction Services Department operates 6:30 a.m. to 5:00 p.m. and starting times are staggered based on job related requirements.    

Travel
Less than 10% travel is anticipated for this position other than some local travel in the Quad City area.

Required Education and Experience
1.    High school diploma or GED, required.
2.    One year or more of previous credit union/banking experience, preferred.

EEO Statement 
R.I.A. Federal Credit Union believes in equal employment opportunity for all employees and applicants for employment. Our company’s success depends on the effective utilization of qualified individuals regardless of their race, creed, color, religion, sexual orientation, age, ancestry, national origin, disability, military or veteran status, or any other characteristic protected by law.  We will not discriminate on the basis of these characteristics in a personnel action including, but not limited to hiring, training, promotions, transfers, demotions, benefits, compensation, discipline, termination, and any other conditions or privileges of employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time to adjust and adapt to the changing needs of the business.