What are the responsibilities and job description for the Hardware and Software Support position at Steamship Authority?
Hardware and Software Support
The Steamship Authority is seeking to fill the position of Hardware and Software Support at the Steamship Authority's Falmouth administrative office location.
* Configure, support and manage PC's including hardware and software.
* Coordinates open IT issues with other IT team members for resolution. Offer training and guidelines to all users.
* Provides front line telephone technical support - responsible for level 1 and 2 support (hardware and software) by direct assistance to all users. Refer issues which require additional support to the department's HELPDESK.
* Maintain tape libraries, including their rotation.
* Manage IT assets and inventory using the department's inventory management system.
* Requires working and communicating with all levels of users from all departments.
* Work with various consultants and vendors for problem reporting and solutions.
* Maintain work order detail.
* Ability to meet deadlines, work independently within a team environment.
* Ability to support all levels of users in a prompt, professional and courteous manner.
* Additional hours vary depending on department needs.
* Promote and support continuous improvement with the SQMS.
* Perform other duties as required by supervisor.
* Work on-call as needed.
* Minimum 2 years of experience in a WAN environment.
* Understanding and ability to perform computer technician tasks.
* Familiar with Microsoft windows both desktop and server.
* Familiar with Microsoft software.
* Exceptional mechanical and trouble shooting skills.
Interested parties should submit a letter of interest and resume to hr@steamshipauthority.com.
Human Resources Office
Steamship Authority
228 Palmer Avenue
Falmouth, MA 02540
EOE
Job Type: Full-time
Pay: $48,400.00 - $60,600.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Falmouth, MA 02540 (Required)
Ability to Relocate:
- Falmouth, MA 02540: Relocate before starting work (Required)
Work Location: In person
Salary : $48,400 - $60,600