Operations Manager

A tech-forward distribution platform is looking for an Operations Manager to support warehouse and distribution operations at their Rochester facility.

This individual will be highly organized, demonstrate excellent interpersonal skills, and be motivated to take ownership of their site’s accuracy and efficiency. This role is full-time and may at times include demanding hours. This position requires prior supervisor or manager-level experience in warehouse and/or distribution logistics.

The Operations Manager will report to the regional Director of Operations and will be responsible for maintaining a complete understanding of the company's central warehouse processes and the nuances of enterprise client relationships. The Manager will organize, oversee, and strategize the daily site operations while working closely with other hubs. They will work cross-functionally to support the streamlining of all new & existing processes. The ideal candidate will thrive in an environment of intense pressure, short deadlines, and ever-changing requirements.

Responsibilities:

• Work holistically with the Operations team to ensure the timely and accurate transportation and movement of all inbound/outbound activities within the warehouse
• Track daily team performance and provide feedback and training to associates as needed
• Track and manage daily volume to ensure no disruption in SLA compliance
• Manage and make progress on all market OKRs and KPIs specifically around DOTIF, quality of service, inventory, and provide a best in class experience to our brand and retail partners
• Monitor and track team’s adherence to standard operating procedures (SOP)
• Forecast and monitor staffing needs and schedules of department associates
• Collaborate with all departments (including Central Ops, Engineering, Finance, and People) to ensure regular and productive cross-department communication
• Provide timely and professional communication to support other departments and external partner relationships
• Ensure compliance with all state and federal regulations regarding distribution, including inventory tracking and reporting
• Manage relationships with vendors and other supply chain partners
• Lead continuous improvement initiatives, leveraging technology and data analytics to enhance operational efficiency and customer satisfaction

Desired Skills & Qualifications:

• High empathy, excellent communication skills, and an interest in working directly with a wide array of people
• Superior time management and organization
• Tenacity and adaptability to navigate the evolving demands of working at a high-growth startup
• High EQ, low ego, and a willingness to do everything, including manual labor
• Delegation and project follow-up
• Meticulous and detail-oriented
• 2 years of experience within a warehouse or logistics setting
• 2 years of experience managing a team of at least 30 employees
• Adaptability and flexibility
• Familiarity with MS Office and various business software (e.g., ERP, CRM)
• Must be 21 years or older and must pass a background check
• Monday -- Friday on-site work availability 
• Supply chain / data analysis training or the equivalent work experience
• Project management and quantitative analysis expertise