Claims Manager

The Enterprise Risk and Claims Manager is responsible for leading the organization's risk management and claims administration programs to protect assets, reduce operational exposure, and support business continuity. This role develops and implements enterprise-wide risk mitigation strategies, oversees claims management activities, and drives loss prevention initiatives across the organization.

Essential Job Functions and Responsibilities

• Closely monitor to identify issues requiring immediate action by Risk Management or other internal teams.
• Manage claims and loss control activities, working closely with insurance carriers, adjusters, property teams, and ownership groups.
• Manage and provide feedback to third-party claims administrators and external claims managers.
• Develop and maintain strong relationships with third-party service providers, including insurance brokers and other vendors.
• Provide guidance and subject matter expertise to operational personnel regarding risk mitigation, claims management, and loss control matters.
• Maintain vendor compliance records and systems
• Update, monitor, and ensure compliance with insurance procedures, risk management policies, and loss control inspection requirements.
• Manage risk management manuals, emergency preparedness procedures, high-rise evacuation plans, and associate training programs.
• Review, process, and coordinate reasonable accommodation requests to ensure compliance with Fair Housing requirements and applicable regulations.
• Conduct trainings as needed
• Manage workers' compensation claims and ensure timely, accurate OSHA recordkeeping and reporting.
• Analyze incident trends and recommend proactive risk mitigation strategies to reduce organizational exposure.
• Collaborate with cross-functional stakeholders to support compliance, safety, and business continuity initiatives.
• Perform other duties and special projects as assigned.

REQUIREMENTS

• Bachelor’s degree with a minimum of 8 years of experience in business or risk management; deeper expertise in insurance coverages preferred.
• MS office: strong skills in Excel, Word and PowerPoint
• Collaborative, innovative, strong team player
• Previous experience and advanced knowledge working on claims management strategies
• Exceptional verbal and written communication skills with the ability to communicate effectively by adapting approach, language and style to a wide variety of audiences and stakeholders.
• Ability to partner and collaborate with various constituencies.