Care Coordinator / Scheduler

About SteadiCare Home Care

SteadiCare Home Care is a growing non-medical in-home care agency based in Greenwood, South Carolina. We provide personal care, ADL support, companionship, respite care, dementia support, supervision, and related in-home assistance that helps clients remain safe and supported at home.

Position Summary

The Care Coordinator / Scheduler is the operational hub of daily service delivery at SteadiCare. This person is responsible for building and maintaining caregiver schedules, responding to call-offs and coverage gaps, matching caregivers to clients, supporting continuity of service, following up on EVV issues, and keeping day-to-day operations moving smoothly.

This is a non-clinical operations role. It does not include nursing assessments or clinical care planning.

Reports To

Administrator / RN Client Services Director

Schedule

Full-time, in-office role based in Greenwood, South Carolina. Standard office hours are Monday through Friday, with some after-hours and weekend phone coverage as needed to support service continuity.

Key Responsibilities

• Build, update, and manage caregiver schedules for new and existing client cases.
• Respond quickly to call-offs, late arrivals, no-shows, and other staffing disruptions.
• Coordinate open shift coverage across weekdays, evenings, weekends, overnights, and holidays as needed.
• Match caregivers to clients based on availability, skills, personality fit, service needs, and geography.
• Maintain continuity of service and communicate clearly with clients, families, and caregivers regarding schedule changes.
• Monitor EVV activity and documentation follow-up using agency systems, including exception review and timely correction.
• Track approved service hours, authorizations, and utilization patterns as applicable to each case.
• Escalate changes in client condition, safety concerns, incidents, or care-related questions to the Administrator / RN Client Services Director.
• Coordinate closely with the Office Administrator / Intake & Recruiting Coordinator on start-of-care readiness, onboarding timing, and staffing pipeline needs.
• Maintain accurate scheduling notes, call logs, staffing updates, and service coordination records.
• Support after-hours coverage processes and participate in the agency’s on-call or phone coverage rotation, if assigned.
• Help identify scheduling trends, recurring call-off patterns, and process improvements that strengthen service reliability.

Qualifications

• High school diploma or equivalent required; associate degree or additional administrative training preferred.
• At least 2 years of experience in home care scheduling, care coordination, staffing, dispatch, client services, or a similar fast-paced operations role strongly preferred.
• Prior experience in non-medical home care, home health, hospice, Medicaid-facing community services, or another service-based scheduling environment preferred.
• Strong phone communication, organization, follow-through, and problem-solving skills.
• Comfort using scheduling, CRM, and EVV systems; experience with AxisCare, Authenticare, or similar platforms is a plus.
• Ability to manage multiple priorities at once while remaining calm, professional, and solution-focused.
• Strong judgment with clear understanding of when to solve an operations issue independently and when to escalate.
• Reliable attendance and willingness to help protect service coverage outside normal office hours when required.
• Professional communication style with caregivers, clients, families, referral sources, and internal leadership.
• Ability to maintain confidentiality and handle sensitive client and employee information appropriately.

The Right Candidate Will Be

Highly organized, dependable, responsive, and calm under pressure. The strongest candidates will be service-minded problem solvers who can protect the schedule, communicate with confidence, and keep care moving forward even when the day changes quickly.

Why Join SteadiCare

• Opportunity to help shape operations in a growing agency with strong leadership involvement.
• Meaningful work that directly impacts client safety, caregiver support, and family peace of mind.
• A role with real accountability, and room to grow as the agency expands.
• A warm, professional, mission-driven culture focused on helping people stay steady and stay home.

Compensation

Competitive compensation based on experience.

How To Apply

Submit your resume and a brief note describing your experience with scheduling, staffing coordination, or home care operations to careers@steadicarehomecare.com

Equal Opportunity Employer

SteadiCare Home Care is an equal opportunity employer. Employment decisions are based on qualifications, business needs, and role fit.