What are the responsibilities and job description for the HVAC Experienced Customer Service Representative / Dispatcher position at Steadfast?
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Position Description
Are you a customer service professional with HVAC industry experience? Do you thrive in a fast-paced environment where your organizational and communication skills make a real impact? Uplifting Air is looking for a reliable and detail-oriented Customer Service Representative / Dispatcher to join our growing team!
What You'll Do:
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Answer inbound calls, schedule service appointments, and dispatch HVAC technicians efficiently
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Communicate with customers, technicians, and management to ensure timely service delivery
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Manage daily schedules and job assignments using dispatch software
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Input and track job information, payments, and work orders in FieldEdge and QuickBooks
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Provide outstanding customer service with a professional and friendly attitude
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Assist with administrative duties, invoicing, and follow-up communication as needed
What We're Looking For:
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2 years of experience in customer service or dispatching within the HVAC or home services industry
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Strong working knowledge of FieldEdge and QuickBooks (preferred)
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Excellent communication and problem-solving skills
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Ability to prioritize and multitask in a dynamic environment
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A team player with a positive attitude and high attention to detail
Why Join Uplifting Air?
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Competitive pay based on experience
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Supportive and professional team environment
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Opportunities for growth and advancement
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Be a part of a company that values integrity, quality service, and uplifting others—literally and figuratively!
Apply on-line Now