What are the responsibilities and job description for the Client Account Team Member position at Steadfast Trust?
Are you someone who enjoys connecting with people and making a difference? We’re looking for an energetic and customer-focused Client Account Team Member to join our team! In this role, you’ll be at the forefront of the telecommunications industry, helping customers find the best solutions for their needs.
As a Client Account Team Member, your main goal is to engage with customers, understand their preferences, and guide them toward the right wireless, internet, and TV services. You’ll play a key role in ensuring every customer has a seamless and positive experience while representing one of the top brands in the industry.
Responsibilities In the Client Account Team Member Role:
- Serve as the primary point of contact for customers, keeping them informed about available service options, promotions, and plans.
- Conduct outreach to connect with potential customers, gather feedback, and improve overall satisfaction.
- Build lasting relationships by identifying customer needs and recommending personalized solutions.
- Assist with troubleshooting, resolve customer concerns, and ensure any service issues are handled promptly.
- Stay updated on industry trends, new products, and company offerings.
- Work collaboratively with the team to enhance outreach strategies and improve the customer experience.
- Accurately document customer interactions and maintain records in the system.
What We’re Looking For In A Client Account Team Member:
- At least one year of experience in sales, customer service, or a similar role.
- Strong communication skills with a passion for delivering exceptional customer experiences.
- A natural ability to engage with people and establish rapport.
- Problem-solving skills with great attention to detail.
- Ability to work efficiently in a fast-paced environment and juggle multiple tasks.
- Self-driven, goal-oriented, and eager to learn and grow within the company.
- A positive attitude, team spirit, and strong work ethic.
- Adaptability to industry changes and evolving customer needs.
- A high school diploma or equivalent (college degree is a plus).
Job Type: Full-time
Pay: $60,777.00 - $65,980.00 per year
Work Location: In person
Salary : $60,777 - $65,980