Store Employees

Job Summary:

STC Management, LLC employees are responsible for performing automotive services in a fast-paced environment while delivering exceptional customer service. Attention to detail is critical to produce quality workmanship and to exceed customer expectations.

Responsibilities and Duties:

Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.

• Implementation and reinforcement of Operational Excellence -
  1. Comply with STC Management, LLC Standards of Conduct and our Grooming/Personal Hygiene standards
  2. Embraces our beliefs of delivering exceptional service in a fast-paced environment to both the customer and their vehicle.

1. 1. Acknowledgment of customer within 10 seconds.
   2. Executes 5-foot rule.
   3. Answers telephone within 3-rings and follows telephone standards.
   4. Executes no handles policy.
   5. Greets customers using escort and lounge orientation procedure.
   6. Maintain a clean interior/exterior of facility, grounds around facility, and all tools and equipment.

Employees may perform the duties of one or more of the following roles at any time.

Each position includes, but not limited to, the following tasks:

• Role of Cashier

1. Ability to perform simple math calculations
2. Complete computer-based training and hands on proficiency exam up to CSA duties
3. Operate point-of-sale computer system

• Role of Courtesy Technician, (CT)
  1. Complete computer-based training and hands on proficiency exam for Courtesy Technician duties
  2. Assists with tire rotation, if applicable
  3. Vacuum interior floors
  4. Clean exterior windows

• Role of Upper Bay Technician, (UBT)
  1. Complete computer-based training and hands on proficiency exam for Upper Bay Technician duties
  2. Assists with tire rotation, if applicable
  3. Inspect key components
  4. Inflate tires
  5. Check and fill various fluids
  6. Oversee the overall flow of assigned vehicle to increase throughput and efficiency
  7. Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed

• Role of Lower Bay Technician, (LBT)
  1. Complete computer-based training and hands on proficiency exam for Lower Bay Technician duties
  2. Drain oil and replace oil filter
  3. Check and fill all gearboxes
  4. Lubricate chassis
  5. Perform ancillary lower bay services