What are the responsibilities and job description for the Front Desk/Night Auditor position at Staybridge Suites Rogers?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. This role requires strong communication skills, a passion for guest relations, and the ability to multitask in a fast-paced environment. Experience in hospitality management or guest services is preferred.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls and respond to inquiries regarding reservations, services, and hotel amenities.
- Handle guest requests and complaints promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and resort activities to enhance the guest experience.
- Uphold hotel policies and procedures while ensuring a welcoming atmosphere for all guests.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is highly desirable.
- Strong interpersonal skills with a focus on guest relations and customer service excellence.
- Familiarity with phone systems and hotel management software is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, professionalism, and the ability to work well under pressure are essential for success in this role.
Join our team as a Front Desk Agent where you can make a meaningful impact on our guests' experiences while developing your career in the hospitality industry!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15