Night Auditor/Front Desk

Front Desk

Department: Front Desk and Accounting

Location: Crescent Hotel/Basin Park Hotel

Supervisor: Front Desk Manager/Accounting Director

FLSA Salary Classification: Full-time, Non-Exempt

Revision Date: June 19, 2026

Availability: PM Shift Available - midnight to 8am

Position Overview: As a Night Auditor / Front Desk Agent, you serve as the primary overnight representative of Basin Park Hotel. This role blends guest service, front desk operations, and daily financial auditing. You will ensure a safe, welcoming environment for guests while completing nightly accounting tasks, preparing reports, and maintaining smooth hotel operations during overnight hours.

Key Responsibilities:

• Working with Computers: Utilize computer systems and software to handle reservations, check-ins, and guest data entry efficiently. The program functions to ensure smooth operations at the front desk.
• Getting Information: Gather relevant information from multiple sources to assist guests with inquiries, provide local recommendations, and address concerns effectively.
• Performing for or Working Directly with the Public: Interact directly with guests, ensuring a welcoming and professional demeanor while addressing their needs during check-ins, check-outs, and throughout their stay.
• Making Decisions and Solving Problems: Analyze guest requests, assess room availability, and resolve issues promptly to provide optimal solutions and enhance guest satisfaction.
• Communicating with Supervisors, Peers, or Subordinates: Provide clear and concise information to supervisors and colleagues through various mediums, including telephone, email, and in-person communication, ensuring efficient operations and guest satisfaction.
• Daily Reconciliation — Balance and verify all daily transactions, payments, adjustments, and room charges.
• Accuracy Verification — Confirm room revenue, ADR, occupancy, comps, adjustments, and payment totals match system records.

Requirements:

• Computer Proficiency: Proficient in using computer systems, software applications, and hardware relevant to hotel operations. Prior experience with reservation software is a plus.
• Customer Service Skills: Strong interpersonal skills with a passion for providing exceptional customer service to guests from diverse backgrounds.
• Problem-Solving Abilities: Ability to analyze information swiftly, make informed decisions, and resolve issues efficiently to ensure guest comfort and satisfaction.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with guests, team members, and management.

Additional Information:

• Schedule: Full-time or part-time position available with flexibility for shift work, including weekends and holidays as per operational requirements.
• Training: Comprehensive training will be provided to familiarize you with hotel systems, procedures, and customer service standards.

Join the Crescent Hotel team as a Night Auditor and be a crucial part of providing an exceptional guest experience through efficient operations and outstanding service.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• accounting: 1 year (Preferred)

Ability to Commute:

• Eureka Springs, AR 72632 (Required)

Ability to Relocate:

• Eureka Springs, AR 72632: Relocate before starting work (Required)

Work Location: In person

Salary : $14