Resident General Manager

Company Description

stayAPT Suites is designed to bring the comforts of home to travelers, offering over 500 square-foot suites with separate living rooms, fully-equipped kitchens, and private bedrooms. Catering to business, relocation, and leisure travelers, stayAPT Suites provides a unique and valuable experience, regardless of the length of stay. With thoughtfully designed amenities and a commitment to exceptional customer service, stayAPT Suites stands out in the hospitality industry. The brand's mission is to ensure guests feel at home even while on the road.

Position Overview:

The Resident General Manager is responsible for overseeing daily hotel operations to meet targeted goals for revenue and profitability while upholding high standards of guest satisfaction, employee engagement, quality assurance, cleanliness, and asset protection. This role requires strong leadership, effective training and direction for hotel staff, and a commitment to maintaining a high-quality guest experience and property.

Experience

• Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rates.
• Support sales efforts as directed by management and the corporate sales organization.
• Train front desk staff to successfully perform selling techniques and procedures for current promotions.
• Provide input to the annual budget by forecasting changes in operating expenses and labor cost.
• Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards.
• Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
• Execute company policies and procedures for purchasing.
• Guest Satisfaction: manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
• Employee Satisfaction: Train and develop employees in accordance with Human Resources programs and guidelines.
• Train staff to successfully perform all functions for guest service and probelm resolution. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
• Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.
• Receive satisfactory guest satisfaction scores and take action to correct any deficiencies.
• Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees. Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages.
• Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.
• Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover.

Product Quality:

• Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
• Manage the preventative maintenance and quick-fix programs in accordance with company standards.
• Receive satisfactory online reputation scores for product quality and service, and take action to correct any deficiencies.

MINIMUM EDUCATION:

• Bachelor’s Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable.
• 3 years as Hotel General Manager or 5 years of progressive career advancement in other hotel management roles.

Compensation & Housing:

• This position includes a spacious, fully furnished 2-bedroom, 2-bathroom apartment with all utilities paid.

Physical Requirements

• Must be able to sit or stand for long periods at a time.
• May be required to do light lifting or carrying.
• Capable of working in a fast-paced environment and in stressful situations.
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
• May be required to walk and/or stand for long periods of time.
• Must be flexible in work hours/days.
• Must possess a valid driver’s license.

General Requirements

• Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access.
• Must have full knowledge of Hotel Management and Operations.
• Must have effective oral and written communication skills.
• Must have good analytical skills and decision-making ability.
• Must have reliable transportation to perform weekly shops of competitor hotels in an effort to shift share.
• Must be willing to actively sell their property to businesses in the market and qualify new business opportunities.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Compensation: $60k/yr