What are the responsibilities and job description for the Field Operations Associate for STR / Vacation Rental Company position at Stay Gia?
About the Company
Stay Gia is a short term furnished rental / airbnb management company based in Los Angeles, California with operations in five states including Arizona. We are funded by REIT owners and successful entrepreneurs. We are hard working individuals that want to become leaders in the short term rental space. Our company is formed by industry veterans with over 10 years of short term rental experience and we are growing rapidly. Join us if you want to become part of this fast growing team with a lot of room for career growth as we scale even larger.
About the Position
This is a fast paced role that will be essential to the growth of Stay Gia to ensure the maintenance of the properties and upkeep of the units and make sure guests are happy. We have over 70 units in the metro-Phoenix area, and you will be primarily working on
--> housekeeping team
--> maintenance coordinator and on site community managers
--> guest issues
--> property onboardings.
What you will do on a daily basis
- perform light maintanance ( change light bulbs, replace air filters, unclog a drain)
- deliver household items ( irons, hairdryers, towels etc)
- handle guest lock outs, change batteries for keyfobs, clickers etc.
- act as eyes on the ground for our centralized guest experience team and coordinate with them to solve the guest problems AND find areas of improvement so that the same issues won't be repeated again.
- coordinate with a wide variety of local vendors such as handymen to plubmbers to housekeeping vendors
- drive around the city with your own vehicle. ( mileage at standard IRS rate will be reimbursed)
What you'll need - Valid drivers license and a reliable vehicle that you can use for work
- ability to work nights and weekends and be a team player.
- hardworking go getter attitude
- being organized and reliable
- must be able to operate a PC and a smart phone
- capability to carry up to 50 lbs
- being able to work with little supervision
- legal authorization to work in the US
- willingness to submit to a criminal background check
Vacation Rental - Short Term Rental - Property Management Experience is a huge plus.