What are the responsibilities and job description for the Spa Host position at Stay Bardo?
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
Our team at Hotel Bardo Savannah is looking for a warm and welcoming Spa Host with a passion for providing exceptional service to join our Spa team in creating a personalized and relaxing experience for guests at our spa facility, Saltgrass. In this role, you will be tasked with being the welcoming face of our spa and fostering positive client relationships. The ideal candidate will have a passion for providing friendly, personalized service to our clients and guests.
Responsibilities
- Greet and welcome guests, providing personalized attention and addressing any questions or concerns
- Schedule and confirm spa appointments, ensuring efficient time management
- Assist guests with spa service selections, offering recommendations tailored to their needs
- Maintain working knowledge of the Bardo and Saltgrass brands and resort programming to encourage spa guests to book experiences
- Check guests in and out, ensuring a seamless experience and handling payments efficiently
- Coordinate with the spa team to ensure treatments are executed flawlessly
- Handle guest feedback and concerns promptly and effectively
- Uphold a warm and welcoming atmosphere, fostering a sense of tranquility and relaxation for all guests
- Maintain a clean environment throughout the spa, keeping public areas, waiting rooms, and dressing areas
- Maintain a working knowledge of services, products, and promotions
- Assist with maintaining dressing areas, treatment rooms and supply areas as a support role to the rest of the spa team
- Restock treatment rooms with fresh linens, professional products and any other equipment needed for the next session
- Collaborate with departments for proper linen processing, laundering and restocking.
- Prepare and serve light refreshments
- Maintain client records and manage appointment schedules with an organized touch
- Assist guests in use of equipment such as steam showers, infrared sauna blankets and PEMF mats
- Assist with spa tours and provide information about services and products
- Maintain retail merchandising and visual aesthetic with guidance from spa leaders
- Stay up to date on the latest spa treatments, products, and promotions to expertly guide guests
- Be a liaison between the Guests, Therapists and Director of Operations
Qualifications
- Previous experience in a customer service or hospitality role is preferred
- Strong organizational skills, capable of multitasking and managing appointments efficiently
- Excellent communication, interpersonal, and customer service skills
- Proficient in using computer software for scheduling and administrative tasks
- Excellent presentation and grooming standards
- A passion for wellness and a genuine interest in helping guests achieve relaxation and rejuvenation
- Attention to detail and the ability to maintain a composed demeanor in a fast-paced environment
- Be a team player, fostering a positive and collaborative work environment
- Weekend and holiday availability