Meeting Concierge

LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

As a Meeting Concierge at our luxury property, you are the ultimate host—providing white-glove service to meeting planners and their guests from arrival to departure. You’ll ensure every detail of their on-property event experience is executed flawlessly, while also supporting the internal team with polished administrative coordination behind the scenes. This dual role combines event-day excellence with operational precision to deliver the seamless, anticipatory service our brand is known for.

· Serve as the primary point of contact for meeting planners during events; deliver prompt, personalized service at every touchpoint.

· Greet clients daily and conduct proactive room checks to ensure event spaces meet luxury brand standards.

· Communicate client needs and updates in real time with Banquet, Culinary, AV, and Front Office, and Housekeeping teams to ensure exceptional execution.

· Monitor timing for meal functions, breaks, and refreshes, ensuring presentation, temperature, and cleanliness exceed expectations.

· Anticipate guest needs and respond to changes or requests with poise, urgency, and professionalism.

· Collaborate with the Banquet Captain and Events team to anticipate client needs and exceed expectations.

· Remain highly visible and accessible during events, offering discreet, detail-oriented service at all times.

· Prepare daily event summaries, BEO packets, and updated signage for distribution to operations teams.

· Maintain internal event calendars and assist with updating group resumes and departmental checklists.

· Communicate pre- and post-event notes to operational teams to ensure alignment and client satisfaction.

· Assist in maintaining event files, event floorplans, and correspondence for ongoing events.

· Support the Events team with welcome letters, amenities or special requests.

· Contribute to the development and refinement of SOPs for luxury-level service delivery.

· Minimum 1–2 years in luxury hospitality, event services, or customer experience roles.

· Outstanding interpersonal skills with a refined, service-first approach.

· Exceptional communication and organizational skills.

· Ability to multitask and remain calm under pressure in a fast-paced environment.

· Highly organized with a sharp eye for detail and a natural sense of urgency.

· Proficiency in Microsoft Office; familiarity with event management software such as Delphi, Opera, or similar is a plus.

· Ability to remain calm, composed, and gracious in high-pressure situations.

· Flexible schedule, including availability for early mornings, evenings, weekends, and holidays.