What are the responsibilities and job description for the Field Service Engineer position at Statlab?
Duties and Responsibilities
- Represent StatLab in a courteous and professional manner, which will build strong relationships with customers.
- Provide preventive and corrective maintenance for our equipment por
- Strong troubleshooting skills to diagnose and resolve technical issues on a variety products. These issues will be a variety of electromechanical, IT, and user-induced.
- Manage the logistics for efficient service call scheduling, parts inventory, and other administrative necessities.
- Assist in testing and validation of new hardware and software, as required.
- Prepare data for management including customer complaints, trend analyses, and suggestions for improvement.
- Support internal stakeholders with product technical knowledge and customer feedback to support collaboration and continued product improvement.
- Provide technical documentation for service and repair including technical service bulletins as needed.
Minimum Knowledge, Skills, and Abilities Required
- Demonstrated ability to diagnose and resolve problems with electronic and mechanical instrumentation in a scientific laboratory environment.
- Capability to capture facts and to refine them in a simplified way.
- Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams.
- Associate Degree in electrical or mechanical Engineering, or other scientific degree -or- 5 years of proven experience in histology equipment repair. Bachelor’s Degree preferred.
- Experience with Laboratory Information Systems/networking instrumentation.
- Flexibility to undertake US and international travel, which requires US Passport.
- Detail oriented, technologically savvy, good communication skills, and time management.
- Good communication and willingness to learn.
- Proactive and enthusiastic team player with a highly analytical, structured, and result- oriented work style.
- Excellent customer service skills.
- Up to 80% travel may be required to meet customer needs.
- Must possess a valid driver’s license.
The salary range for this position is $79,000 - $90,000
Salary : $79,000 - $90,000
