What are the responsibilities and job description for the North America Asset Manager Client Services, VP position at State Street?
Who We Are Looking For
The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to
Why this role is important to us
You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
What You Will Be Responsible For
These skills will help you succeed in this role
Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
Persuade and influence colleagues at all levels.
Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.
Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
Influence others in preparing various statuses, activity and performance reports for senior management.
Depending upon the size of the client a Client Service Vice President can expect to service a group of like clients
Oversee and recommend best practices, and educate others on their implications.
Recognized authority across the organization and externally
Operate with minimal supervision in a complex environment
Company-wide impact/ influence
Education & Preferred Qualifications
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Salary Range
$100,000 - $171,250 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job ID: R-786743
The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to
Why this role is important to us
You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
What You Will Be Responsible For
- Daily servicing of the account, SLA requirements etc.,
- New services and/or changes to service and associated billing adjustments
- Escalation of service Issues and/or performance concerns
- Coordinating Standard KPI and Service Level Meetings
- Acting as the client’s sponsor when working with internal State Street teams
- Query resolution
- Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.
These skills will help you succeed in this role
- Client Service Management:
Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
- Service Delivery Oversight:
- Issue Resolution:
Persuade and influence colleagues at all levels.
Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.
- Client Communication:
Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
- Strategic Planning:
Influence others in preparing various statuses, activity and performance reports for senior management.
- Team Leadership:
Depending upon the size of the client a Client Service Vice President can expect to service a group of like clients
Oversee and recommend best practices, and educate others on their implications.
Recognized authority across the organization and externally
Operate with minimal supervision in a complex environment
Company-wide impact/ influence
Education & Preferred Qualifications
- 10-12 years of financial services experience, in operational, technology, product management, or project capacity
- Strong collaboration and influencing skills
- Strong written and communication skills and ability to present to clients and senior STT management.
- Strong sense of ownership and leadership
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Salary Range
$100,000 - $171,250 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job ID: R-786743
Salary : $100,000 - $171,250