What are the responsibilities and job description for the Customer Service Representative position at State Savings Bank?
Job Description
A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.
THIS IS AN IN-PERSON POSITION IN FRANKFORT, MI.
Tasks
· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
· Issue Money Orders, Cashier’s Checks, and Gift Cards.
· Balance cash drawer with minimal or no discrepancies.
· Responsibly buy and sell cash to main vault to stay within set drawer limits.
· Accurately prepare and transmit transaction ticket work.
· Identify counterfeit money.
· Cash US Savings Bonds.
· Answer telephones, file paperwork, and maintain office supplies.
· Answer basic customer inquiries regarding interest rates, service charges, and account history.
· Cross-sell bank products and services and refer customers to appropriate areas as needed.
· Follow bank policies and procedures.
· Maintain professional, business-like appearance.
· Perform other tasks requested by supervisor related to daily operations of the bank.
Requirements
· At least 18 years of age
· High school or higher education level
· Excellent customer service skills
· Strong communication skills
· Computer skills
· Cash-handling experience
· Ability to work well under pressure
· Accurate and well-organized
The above description indicates the general nature and level of work performance by team members within this role. It is not designed to contain or be interpreted as a complete list of all duties, responsibilities and qualifications assigned to this job.
Job Type: Full-time
Pay: $18.00 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $19