WDVA Technology Business Manager, Full-Time Permanent, Central Office, Olympia

Technology Business Manager 
 Full-Time - Permanent 
 Olympia Central Office

The Washington State Department of Veterans Affairs is seeking a strategic and detail-oriented Technology Business Manager to join our IT Division. This position plays a key role in helping WDVA make informed, transparent, and sustainable technology decisions.

Reporting to the Chief Information Officer, the Technology Business Manager leads core business functions for the IT Division, including Technology Business Management, IT financial transparency, contract and vendor management, technology asset lifecycle planning, large technology procurements, staff supervision, and portfolio support. This position helps connect technology spending, business needs, compliance requirements, procurement strategy, and long-term planning so agency leaders can better understand what we are buying, why we are buying it, and how those investments support WDVA’s mission of Serving Those Who Served.

This position supervises one staff member and is responsible for setting expectations, assigning work, coaching performance, supporting professional development, and ensuring assigned IT business operations work is completed accurately and on time.

This position also serves as the Contract Manager/Monitor for approximately 40 IT contracts, including hardware, software, SaaS/subscription services, maintenance agreements, and professional services. The position ensures vendor performance, deliverables, invoice accuracy, compliance, renewals, amendments, procurements, and lifecycle planning are actively managed.

For major technology purchases, this position leads the IT Division’s procurement planning and coordination. This includes helping develop requirements, supporting market research, coordinating with Procurement and program areas, leading IT’s role in RFPs and other formal solicitations, supporting evaluations, managing procurement timelines, and ensuring technology purchases are aligned with agency needs, budget realities, statewide requirements, security expectations, and long-term support considerations.

The Technology Business Manager also serves as WDVA’s lead for engagement with the statewide WaTech Technology Business Management program and helps ensure the agency’s IT spending, reporting, and investment practices align with statewide expectations, policies, standards, and processes.

What You’ll Do

In this role, you will:

• Lead WDVA’s Technology Business Management program and serve as the agency’s primary liaison with WaTech TBM.
• Supervise one staff member, including assigning work, setting expectations, providing coaching, supporting performance, and helping ensure quality and timeliness of work.
• Lead IT’s role in major technology procurements, including RFPs, large renewals, major software selections, and enterprise technology purchases.
• Coordinate with Procurement, Finance, Budget, program areas, and IT leadership to plan technology purchases, develop requirements, manage timelines, and support vendor selection.
• Help ensure technology purchases are reviewed for cost, business need, security, accessibility, contract terms, lifecycle support, implementation impacts, and long-term sustainability.
• Build and maintain internal TBM governance, including program documentation, roles and responsibilities, reporting cadence, and escalation paths.
• Manage IT contract monitoring, vendor performance, renewals, amendments, procurements, invoice review, and lifecycle planning.
• Maintain and improve the agency’s IT cost model, including allocation rules, shared cost treatment, taxonomy mapping, and data-quality checks.
• Collect, validate, clean, and organize IT financial, labor, contract, procurement, and service data for internal and statewide reporting.
• Translate complex technology, financial, contract, and procurement information into plain-language reports, briefings, and recommendations for agency leaders.
• Support budget development, decision packages, portfolio planning, and investment decisions with reliable data and clear analysis.
• Identify opportunities to improve IT financial transparency, contract management, procurement planning, cost modeling, reporting, and long-term technology planning.

What We’re Looking For

We are looking for someone who can work across technology, finance, contracts, procurement, policy, supervision, and executive decision-making. A strong candidate will be comfortable leading structured processes, working with detailed data, asking good questions, building clarity where requirements are still developing, supporting staff, and explaining technical or financial information in a way that helps leaders make decisions.

The ideal candidate will bring a mix of IT experience, financial or budget understanding, contract/vendor management skill, procurement coordination experience, data analysis capability, staff leadership, and strong communication. Prior experience with Technology Business Management, Apptio, Washington State budgeting, IT contracts, RFPs, large technology purchases, staff supervision, or enterprise reporting is helpful, but the most important qualities are sound judgment, follow-through, attention to detail, and the ability to build effective working relationships across organizational boundaries.

Why This Role Matters

WDVA relies on technology to support veterans, families, residents, staff, and critical agency operations across the state. This position helps ensure the IT Division manages its resources responsibly, plans ahead, buys technology thoughtfully, supports staff effectively, meets statewide expectations, and provides agency leaders with the information they need to make smart technology decisions.

If you are interested in public service, technology planning, financial transparency, procurement strategy, staff leadership, and helping an agency strengthen how it manages IT investments, we encourage you to apply.

Please note:  The work schedule will be 8:00 am to 5:00 pm, Monday through Friday, but some evening and weekend work may be required.  An alternative work schedule and hybrid telework may be authorized based on mission requirements. 
 
 *This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.
 
Here at the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for nearly 500,000 veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star.

Some of what you'll do: 

Coordinate, supervise and administer all activities related to technology business management within the IT program.

• TBM program ownership and governance
  -Serve as the agency TBM program lead and primary liaison to WaTech/OCIO TBM.
  -Establish and run internal TBM governance (cadence, decision rights, escalation path).
  -Coordinate with Finance/Budget, Procurement, HR/payroll, and IT leadership to align on cost treatment and reporting expectations.
  -Maintain TBM program documentation (charter, RACI, procedures, calendar, definitions).

• Cost model design and upkeep
  -Own the agency’s TBM cost model approach (what gets mapped, what allocation rules are used, how often updated).
  -Define and maintain allocation drivers for shared costs (e.g., distributed infrastructure, licenses, network, security tools).
  -Ensure consistent treatment of common gray areas (shared services, pass-through charges, projects vs ops, capitalization impacts if relevant).
  -Identify “unmapped” spend/labor and drive fixes.

• Data acquisition and data quality management
  -Collect and validate required datasets (labor, non-labor spend, interagency charges, etc.)
  -Perform data cleansing, normalization, and transformation needed for TBM submissions and internal reporting.
  -Implement data-quality checks (completeness, duplication, correct coding, variance thresholds, audit trails).

• Taxonomy mapping and coding standards
  -Map agency expenses and labor to TBM taxonomy (cost pools, IT resource towers/subtowers).
  -Create and maintain a “crosswalk” between: agency chart of accounts / object codes / cost centers, labor categories (positions, org units), TBM towers and cost pools.
  -Train/support staff responsible for coding time or costs so inputs improve over time.
  -Periodically review and update mappings as org structure, vendors, and services change.

• TBM tool administration and reporting
  -Manage access, roles, and configurations in the TBM reporting platform (as allowed).
  -Produce standard program outputs and recurring reports for WaTech/OCIO requirements.
  -Build internal executive views: IT spend by tower, trends, unit costs, run/grow/transform (if used), variances, and key drivers.
  -Support “what-if” modeling for investment decisions (e.g., modernization impacts to tower costs).

• Stakeholder engagement and storytelling
  -Translate TBM outputs into plain language for executives and business partners (“what are we buying, why, and what’s driving cost?”).
  -Prepare briefings for the CIO/CFO/Deputy Director/Director (monthly/quarterly).
  -Support budget development and decision packages with TBM-backed cost justification.
  -Partner with service owners to link cost to performance/consumption where feasible (tickets, devices, users, bandwidth, cloud usage, etc.).

• Compliance, auditability, and continuous improvement
  -Maintain evidence and audit trails for mappings, allocation rules, and reconciliations.
  -Ensure alignment with WaTech policy/standards and agency internal controls.
  -Identify improvement opportunities: better cost drivers, better labor coding practices, deeper app/service costing, improved automation.
  -Track TBM maturity and lead the roadmap to “next level” capabilities (e.g., application TCO, business capability mapping).

• Establishes a working relationship with the enterprise TBM program office.

*For full list of duties, it is highly recommended to request a copy of the full Position Description*

Required Qualifications:

• 11 years of full-time work experience in Information Technology with IT professional experience. OR 
• Associates Degree and 9 years of *IT relative experience, OR
• Bachelor’s Degree in Information Technology, Computer Science, or relatable degree, and 7 years of *IT relative experience, OR
• Master’s Degree in Information Technology, Computer Science, or relatable degree, and 5 years of *IT relative experience.   

• Five years of experience in IT management and/or governmental IT budgeting/accounting.
• Five years of experience performing advanced system management and integration of disparate data sets.

Please note:  *IT relative experience includes consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment; directing projects, providing customer or technical support in information technology; or administering and supervising/leading staff who performed work in any of these information technology disciplines.

• Must be proficient in the English language.
• Agency Required Competencies for all positions:
  • The ability to take action to learn and grow.
  • The ability to take action to meet the needs of others.

Preferred/Desired Qualifications:

• Preferred certifications in ITIL, Project Management, Change Management, Business Analysis, CPA, PGMP, PFMP, or PMP certification.
• Prior experience with Technology Business Management (TBM)
• CPA, MPA, or, MBA with a focus on Information Technology, Budget and/or Accounting.
• Professional experience navigating the WA State budget development and legislative processes and procedures.
• Experience with Apptio data mapping and reporting.
• Professional experience using WA State financial applications, including AFRS, SAP, and Enterprise Reporting.

Special requirements:

• Must be able to pass a DSHS BCCU Background Check every two (2) years in accordance with WDVA Policy 615.000 Background Checks. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Must maintain regular and reliable attendance and be willing to work as needed.
• Must successfully complete, within mandated timeframes, employee orientation and all other mandatory annual, in-service, and other required training.
• Must become familiar and comply with all DVA policies and procedures and Collective Bargaining Agreements as applicable.
• Must sign the confidentiality statement for all employees.
• Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
• Candidates who are offered a job with WDVA must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.

Check out this awesome video here to see what it is like to work for the WDVA!

Application Process: 

The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.
    
    Please include the following documents with your application:
    1. A letter of interest describing specific qualifications.
    2. A current resume detailing applicable experience and education.
   
  Finalists will be asked to provide a list of at least three professional references with current telephone numbers.
   
Other Information:

• This position is Non-Represented.

Diversity, Equity, and Inclusion Employer

Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
  
 We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.
  
 The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2183. TTY users should first call 711 to access the Washington Relay Service.
  
 You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.
  
If you have any questions regarding this announcement, program, or the agency please contact us at recruiters@dva.wa.gov.

Salary : $92,760 - $121,692