Technical Systems Manager

Technical Systems Manager

(Data Science & Informatics Specialist 3)

Full Time | Permanent

Salary Range: $103,536 - $139,236 Annually

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required.

The Washington State Department of Corrections is seeking a strategic leader to join the Information Technology team as a Technical Systems Manager (Data Science & Informatics Specialist 3)! The goal of this position is to oversee the technical infrastructure that supports the agency’s healthcare technology ecosystem, including system interfaces utilizing HL7 and FHIR standards, identity and access management, data integrations, security controls, and third-party application connectivity.

Working in close partnership with the Health Services Division, Information Technology, and other key support areas, the Technical Systems Manager will provide expert information for the planning, implementation, stabilization, and ongoing management of the Washington State Department of Corrections’ Epic electronic health record (EHR) environment.

The candidate of choice will serve as the technical leader for the Electronic Health Record (EHR) project and the Health Care Management and Coordination System (HCMACS) program, applying advanced expertise as an Epic Technical Applications Manager to ensure the secure, reliable, and effective operation of critical healthcare systems. The Technical Systems Manager is tasked with a team of technical analysts and system engineers, providing leadership, guidance, and accountability for the delivery of highly complex technical solutions.

We are searching for an individual to serve as the principal liaison between the Department of Corrections, statewide information technology organizations, Epic technical teams, and external vendors to coordinate system integrations and resolve complex issues. Through strategic collaboration and technical oversight, the Technical Systems Manager ensures that the Epic platform remains resilient, compliant, and seamlessly integrated with existing technologies, enabling the delivery of high-quality healthcare services across the correctional system.

A completed application packet will include:

We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As a Data Science & Informatics Specialist 3, some of your duties will include: 

• Planning, leading, and directing all technical workstreams for DOC’s Epic implementation which could include: 
  • Leading all technical workstreams for the DOC’s Epic implementation, including interface engine setup, security configuration, printing, and third-party system integration
  • Managing a team of application analysts and other technical experts in ensuring completion of related tasks
  • Ascertaining business requirements, understanding and interpreting Epic and integrated systems and serve as the expert for all technical aspects of the DOC Epic implementation
  • Oversight of the configuration and deployment of Epic’s interoperability tools, including Care Everywhere, FHIR APIs, Bridges, and Interconnect
  • Use of expert judgement, specific knowledge, and critical understanding of the work being planned and conducted to ensure interoperability
  • Collaborating with state infrastructure teams on network readiness, hardware provisioning, Citrix/VDI deployment, and printing architecture required for Epic operations
  • Assessing, determining, and providing information on the complexity of requests driven by the business and HCMACS Program
  • Leading and directing work of business analysts, application analysts, testers, project managers, and end users to elicit requirements
  • Managing readiness activities including workflow mapping, integration design, data conversion planning, training coordination, and environment build oversight Team & Operational Oversight
  • Independently conducting research and through independent leadership recommends technical solutions to solve business problems and enhance the performance and quality of applications
  • Partnering with HCMACS program Quality Assurance to ensure improvement recommendations are swiftly adopted and maintained throughout implementation and ongoing operations
• The Technical Systems Manager will coordinate the integration of Epic with external systems such as laboratory systems, pharmacy platforms, health information exchanges (HIEs), claims processors, and institutional data warehouses
• Leading the configuration and management of user roles, templates, and security classes in Epic
• Managing a team of technical application analysts, interface engineers, and security specialists in a matrix organization with both direct reports and dotted line oversight

What we need (required qualifications):

• Five (5) or more years of experience with Epic technical environments, with hands-on experience implementing interfaces, security, and infrastructure components
• Current or Former Epic certifications(s) or proficiency in Bridges, Chronicles, Interconnect, Hyperspace Configuration, or Security modules
• Strong experience managing integrations via HL7, X12, CCD, FHIR, APIs, or other healthcare standards
• Demonstrated experience leading technical projects or teams through an Epic implementation or major upgrades
• Excellent communication, stakeholder engagement, and project leadership skills

What will make your application stand out (preferred qualifications): 

• Bachelors or higher degree in Health Informatics, Public Health, IT, or related field
• Best in class Electronic health record (EHR / EMR) systems, EPIC certification ideally
• Working in a hospital, clinic, laboratory, or other clinical setting
• Health Level 7 (HL7) standards such as (FHIR, ELR, v2, eICR, CCD, CQL, and Data Exchange for digital Quality Measures (dQM), etc)
• Familiarity with state IT security standards, incident response protocols, and network infrastructure in a government setting
• Knowledge of platforms such as Ensemble, Cloverleaf, Mirth, Citrix, Microsoft Azure, or state-hosted data centers
• Prior experience implementing Epic within a correctional health, public health, FQHC, or government healthcare organization

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values:

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
• This recruitment may be utilized to fill more than one position. 
• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  **Please note:  Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. 
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. 
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. 
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.  When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.

Telework Details

This position may be allocated for telework. If authorized for the role, work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time.  Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite.  Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer: 

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacation days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

Salary : $103,536 - $139,235