Support Systems Manager

Support Systems Manager

(Data Science & Informatics Specialist 3)

Full Time | Permanent

Salary Range: $103,536 - $139,236 Annually

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required.

The Washington State Department of Corrections Information Technology Electronic Health Records (EHR) team is searching for a Systems Support Manager (Data Science & Informatics Specialist 3), who will provide strategic leadership for the planning, implementation, stabilization, and ongoing support of patient support applications within the Department of Corrections’ electronic health record (EHR) environment. 

This critical role will oversee EHR functions including registration, scheduling, patient movement, provider and hospital billing, claims, health information management, and insurance payer relations. As a key leader within the Health Care Management and Coordination System (HCMACS) program, the Systems Support Manager directs multidisciplinary teams responsible for project management, business analysis, software design and implementation, workflow optimization, technology integration, testing, and end-user adoption. 

Collaboration and communication are key attributes of the selected candidate as you will work extensively with internal and external stakeholders, including statewide partners, contractors, consultants, and vendors, to maximize the value of the state’s investment in healthcare technology and ensure the secure, reliable, and effective delivery of healthcare services.

This role provides visionary leadership and expert guidance to Health Services and Information Technology programs, translating complex business and operational needs into innovative solutions that improve care coordination, support clinical decision-making, enhance reimbursement processes, and strengthen public health responsiveness. The Systems Support Manager represents the Department on leadership teams, committees, and special initiatives and is accountable for advancing strategic objectives, promoting continuous improvement, and ensuring compliance with regulatory, quality, and patient safety standards in support of the Department’s mission to improve public safety by positively changing lives.

A completed application packet will include:

We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As a Data Science & Informatics Specialist 3, some of your duties will include: 

• Epic Revenue Cycle Implementation Leadership to include: 
  • Serving as the primary leader for Epic Revenue Cycle and Patient Access modules throughout all phases of the implementation—design, build, testing, go-live, and post-live support
  • Oversight and implementation of modules such as ADT/Prelude, Cadence (Scheduling), Hospital Billing (HB), Professional Billing (PB), Claims, Referrals, and MyChart (as applicable)
  • Development and management project plans for revenue cycle workstreams in partnership with implementation partners, finance teams, and IT leadership
  • Leading business process redesign efforts with stakeholders to streamline registration, scheduling, charge capture, claims submission, and reimbursement workflows
  • Managing readiness activities including workflow mapping, integration design, data conversion planning, training coordination, and environment build oversight Team & Operational Oversight
  • Directing and supporting a team of Epic analysts through build activities, unit and integrated testing, and change control processes
  • Ensuring all support modules are developed according to Epic best practices and DOC-specific requirements
  • Oversight of the help desk escalation processes and ensuring rapid response to critical clinical system issues, especially post-go-live
  • Oversight of the change control processes enhancement requests, testing coordination, and incident resolution
  • Ensuring proper documentation and configuration tracking throughout the lifecycle of system changes
• Stakeholder Engagement & Cross Departmental Coordination
• Compliance, Reporting, & Public Sector needs
• Collaborating in the development of the end user training program and aid in coordination of pre and post go-live training efforts

What we need (required qualifications):

• Five (5) or more years of experience with Epic support applications, including full lifecycle implementation experience
• Current or former Epic certifications(s) or proficiency in multiple modules
• Proven experience managing cross-functional project teams through EHR implementations
• Excellent communication, stakeholder engagement, and project leadership skills.

What will make your application stand out (preferred qualifications): 

• Bachelors or higher degree in Health Informatics, Public Health, IT, or related field
• Best in class Electronic health record (EHR / EMR) systems, Epic certification ideally in Orders, Radiant, and Behavioral Health modules
• Prior experience implementing Epic within a correctional health, public health, FQHC, or government healthcare organization
• Familiarity with Medicaid reporting, public health data submission, and institutional security protocols
• Project Management Professional (PMP), Lean, or other process improvement certifications

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values:

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
• This recruitment may be utilized to fill more than one position. 
• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  **Please note:  Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. 
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. 
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. 
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.  When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.

Telework Details

This position may be allocated for telework. If authorized for the role, work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time.  Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite.  Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer: 

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacation days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

Salary : $103,536 - $139,235