What are the responsibilities and job description for the IT System Administration - Journey position at State of Washington?
Washington state residency is required upon hire.
The Board of Industrial Insurance Appeals (BIIA) is offering a challenging and rewarding opportunity for the right individual to make a difference through serving the state of Washington. Our employees are our most valuable resource: diverse, energetic, innovative thinkers who care equally about producing quality work and serving the public. We are committed to preserving our culture of diversity and inclusion and to providing a work environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. You can read the BIIA's Pro-Equity Anti-Racism statement here.
About the Agency
The BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner. The BIIA rules on approximately 14,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries. The BIIA plays a significant role in the state's multi-billion dollar industrial insurance economic sector. Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and over 3,000,000 workers. The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others. The agency is also the final authority on all proposed structured settlements.
The BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner. The BIIA rules on approximately 14,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries. The BIIA plays a significant role in the state's multi-billion dollar industrial insurance economic sector. Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and over 3,000,000 workers. The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others. The agency is also the final authority on all proposed structured settlements.
The Board is a full-time, quasi-judicial, three-member board appointed by the Governor and confirmed by the Senate. The agency has approximately 140 employees and a biennial budget of approximately $56 million. Headquartered in Olympia, the BIIA also has staffed offices in Lakewood, Renton, Richland, Spokane, Vancouver, and Yakima.
The BIIA is a great place to work! We offer flexibility and mobility in the workplace to enhance work/life balance, to improve wellness, and to support a productive work environment, increased job satisfaction and engagement. You can read employee testimonials on our website at http://www.biia.wa.gov/Jobs.html.
Great Benefits! This position includes medical, dental, life insurance, long-term disability, retirement, deferred compensation, flexible spending account, dependent care assistance, paid time off (sick leave, vacation leave, personal holiday, personal leave day), 11 paid holidays, and an Employee Assistance Program. Tuition Reimbursement is available for eligible employees subject to guidelines and funding. You can find more information about benefits at Benefits - careers.wa.gov.
Reporting to the Senior IT Systems Administrator, this position works to configure and maintain a technological infrastructure that is free from service interruptions, ensures consistent resource availability and configuration, and protects our agency and customer information from damage or inadvertent disclosure. This position is responsible for configuring, deploying, and maintaining network infrastructure, servers, client devices, and both server and user-assigned applications in a manner that reflects these goals.
Duties include, but are not limited to:- Monitoring and maintaining the agency's resources in Azure Active Directory, Entra ID, and other related identity services.
- Monitoring, troubleshooting, and configuring agency cloud applications as directed.
- Configuring, maintaining, monitoring, and troubleshooting all network infrastructure devices.
- Monitoring, troubleshooting, modifying, generating, understanding, and maintaining familiarity with a wide variety of PowerShell scripts of varying levels of complexity.
- Deploying, troubleshooting, configuring, and updating applications on both servers and user-assigned devices, reviewing the results using installation and event logs to ensure maximum deployment effectiveness.
- Providing supplementary assistance with the help desk.
- Four (4) years of experience administering Windows Server in Active Directory domains.
- Four (4) years of combined experience providing desktop support to clients on Windows 7, Windows 10, or Windows 11.
- Two (2) years admin experience for Microsoft Exchange and/or Exchange Online.
- Two (2) years of experience configuring, monitoring, and troubleshooting switches and routers in an enterprise environment.
- Two (2) years of experience in enterprise firewall administration, with emphasis on firewall rule creation, monitoring, and troubleshooting.
Desired Qualifications
- Significant familiarity with Windows PowerShell.
- Significant experience managing and configuring an enterprise Active Directory environment using Group Policy.
- Experience configuring and maintaining SAML single sign-on environments.
BIIA Core Competencies
- Accountability: Takes responsibility for own actions and can be relied upon to achieve excellent results with little oversight.
- Adaptability to Changing Needs/Flexibility: Embraces changing business needs and adapts approach, goals, and methods to achieve success.
- Customer Focus: Builds and maintains internal and external customer satisfaction with the services offered by the organization.
- Diversity and Inclusion: Recognizes the value of cultural, ethnic, gender and other individual differences. Understands differences in and responds appropriately to others.
- Effective Respectful Communications: In a respectful manner, conveys clear messages that are effective in communicating information and ideas with others.
- Ethics and Integrity: Earns trust, respect, and confidence of coworkers and customers through honesty, candor, and professionalism in all interactions.
- Relationship Building: Builds constructive working relationships characterized by a high level of teamwork, cooperation and mutual regard.
- Safety Focus: Adheres to all workplace safety laws, regulations, standards and practices.
- The ability to take action to learn and grow: Takes responsibility for knowing their own strengths and weaknesses and uses their learning to make government programs and processes more efficient and effective to serve all in Washington.
- The ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.
Notes:
- This is a hybrid position. The position may work remotely, but will be required to work in the Olympia Office on occasion. Washington State residency is required upon hire.
- Extended hours and/or work on weekends/holidays may be required if the need arises.
- Travel is required on occasion to the eight BIIA facilities around the state, and to attend training and meetings.
- This position is included in the bargaining unit represented by the Washington Federation of State Employees.
Interested candidates must apply on-line and attach the following:
- A cover letter specifying how you meet the qualifications listed above (no more than two pages).
- A current resume.
- A list of at least three professional references.
Questions? If you have any questions about the position or application process, please contact Christy Sterling, Human Resources Manager, at (360) 753-6823, ext. 1123 or christy.sterling@biia.wa.gov.
The Washington State Board of Industrial Insurance Appeals is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring this announcement in an alternative format may contact the Human Resources Office at HROffice@biia.wa.gov or call 360-753-9639.
Salary : $90,096 - $121,176