IT BUSINESS ANALYST - JOURNEY

IT BUSINESS ANALYST - JOURNEY
At the Department of Commerce, we’re reimagining what’s possible in government. We’re builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we’re turning big ideas into real-world solutions that uplift people and places.

Our agency’s strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.

This job is a commitment to reshape systems so they work better for everyone. If you’re ready to challenge the status quo and build meaningful connections, we want to meet you.

Let’s build what’s next, together.

The IT Business Analyst – Journey position performs professional-level, journey-level work in the analysis, validation, and quality assurance of agency business applications and information systems that support Commerce programs and statewide responsibilities.

Under general direction, this position independently performs standard and moderately complex business analysis assignments, including requirements elicitation and validation, process analysis, test planning, quality assurance coordination, and support for system enhancements and maintenance. The position applies established business analysis and quality assurance methods, tools, and standards to support solutions that meet defined business requirements.

This position supports applications with agency-wide impact, including systems that interact with external partners, other state agencies, local governments, and the public. The work contributes to the delivery of reliable, accurate, secure, and well-tested IT solutions that support Commerce’s mission.

The IT Business Analyst – Journey works within approved enterprise platforms and follows established architecture, security, privacy, accessibility, and governance requirements. The position exercises sound judgment within established guidelines, escalates complex or novel issues as appropriate, and contributes to continuous improvement of business analysis and quality assurance practices.Business Analysis and Requirements Management
Independently performs business analysis activities for assigned applications by analyzing business needs, defining and validating requirements, and ensuring solutions align with program objectives and compliance requirements.
Tasks include:
• Elicits, analyzes, documents, and validates functional and non-functional business requirements using approved methods and tools.
• Develops business process models, workflows, and supporting documentation to describe current and future state operations.
• Analyzes the impacts of proposed changes on existing systems, processes, data, and users.
• Collaborates with business stakeholders and technical staff to clarify requirements and resolve issues prior to development.

Quality Assurance and Testing Coordination
Leads and coordinates quality assurance activities to ensure system changes meet documented requirements and quality standards prior to release.
Tasks include:
• Develops and maintains test strategies, test plans, and test cases based on approved requirements.
• Coordinates and supports system testing and user acceptance testing (UAT) activities.
• Reviews test results, identifies defects or risks, and works with technical staff to ensure resolution.
• Provides quality assurance input to release readiness and change management activities.
• Ensures approved business requirements are traceable through test cases, test results, and defect documentation using established tools and repositories.

Documentation and Process Support
Maintains comprehensive business and testing documentation to support system understanding, compliance, and continuity.
Tasks include:
• Develops and maintains requirements documentation, business process documentation, and testing artifacts.
• Updates documentation to reflect approved system changes and enhancements.
• Ensures documentation follows records management, accessibility, and documentation standards.

Collaboration and Stakeholder Coordination
Collaborates with business, technical, and operational stakeholders to support analysis, testing, and implementation activities.
Tasks include:
• Works with business users, program staff, developers, testers, and IT staff to support assigned systems.
• Facilitates discussions to resolve requirement questions, testing issues, and process impacts.
• Communicates status, risks, and issues to appropriate stakeholders and management.
• Provides informal guidance to less experienced analysts and testers as appropriate while performing assigned work.

Professional Development and Other Duties as Assigned
Maintains professional competency and supports team operations through ongoing learning and flexibility in assignments.
Tasks include:
• Maintains current knowledge of business analysis, quality assurance, and related IT practices.
• Participates in training and professional development activities as approved.
• Performs other related duties as assigned.
Required Qualifications:
One of the following:
• A Bachelor’s degree or higher in Information Technology, Business, Public Administration, Computer Science, or a closely related field AND four (4) years (full-time equivalent) of professional-level experience in business analysis, quality assurance, systems analysis, or related IT disciplines;
OR
• An Associate’s degree or higher in a related field AND six (6) years (full-time equivalent) of professional-level experience in business analysis, quality assurance, systems analysis, or related IT disciplines;
OR
• Eight (8) years (full-time equivalent) of professional-level experience in business analysis, quality assurance, systems analysis, or related IT disciplines.
Additional professional experience may substitute for education on a one-for-one basis, consistent with OFM guidelines.
AND
At least three (3) years (full-time equivalent) of professional experience performing business analysis or quality assurance work, which includes:
• Performing requirements elicitation, analysis, documentation, and validation for business or information systems.
• Developing and executing test plans, test cases, and test strategies and coordinating user acceptance testing activities.
• Analyzing impacts of system changes on business processes, data, users, and downstream systems.
• Identifying, documenting, and tracking defects, risks, and issues through resolution.
• Collaborating with business stakeholders, technical staff, and IT teams to support system enhancements and maintenance.

Preferred Experience:
• Experience supporting business analysis or quality assurance activities for applications that serve multiple programs, organizations, or external stakeholders.
• Experience leading or coordinating system testing and user acceptance testing (UAT) activities.
• Experience documenting complex business processes, system requirements, or testing artifacts using standard tools or methodologies.
• Experience working with systems subject to regulatory, audit, security, or privacy requirements.

To be considered for this position the following are needed:

• A complete and detailed online application.
• A cover letter (enter online) - that details how your skills and experience make you an ideal candidate for this position
• At least three professional references (enter online).

For questions about this recruitment, please contact our recruitment team via email: comrecruitment@commerce.wa.gov - please reference the job number in your message.Work from Anywhere in Washington State 
This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.

This recruitment may be used to fill future vacancies over the next 60 days.

Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at careershelp@des.wa.gov.
 
Our Commitment to Equal Opportunity 
The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Human.Resources@commerce.wa.gov.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
               
Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.

Salary : $84,120 - $113,148