Human Resource Consultant 3 | Training and Development Unit

Human Resource Consultant 3 | Training and Development Unit 

Full Time | Permanent

Salary Range: $5,888 - $7,921 Monthly 

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required.

This position is represented by the Washington Federation of State Employees bargaining unit.

Are you interested in a public service career move that provides an opportunity to support, encourage and train others? If so, the Training and Development Unit is searching for the next Human Resource Consultant 3! The goal of this role is to review and monitor the quality of course assignments, data entry, auditing, class/course creation, and tracking/reporting of personnel, registrations, and activities entered into the Learning Center and related programs in the Learning Management Center! 

The Training and Development Unit (TDU) Training and Information Management Team (TIMT) is responsible for the course configuration, assignment delivery, and compliance documentation for all online and instructor-led courses within the agency. The Human Resource Consultant 3 supervises team members who work with the Learning Center, HRMS, EasyVista, Active Directory and other DOC information management system, in addition to supervising the use of the agency-wide training helpdesk which handles all training service requests and resolutions, including course/class builds, LC errors, system navigation, training, and course troubleshooting.

As part of the TIMT management team, the Human Resource Consultant 3 works closely with the Training Information Manager to ensure training is developed, configured, assigned and/or made available to the applicable agency staff. You will serve as a “bridge” between TIMT’s Customer Support Team and System Admin Team and work collaboratively to ensure all programs in DOC are supported in their use of the LC. 

This is a unique role guaranteeing excellent customer service is provided to each DOC staff member, better preparing them to perform their job. If you would like to have a hands-on approach to ensuring DOC accomplishes the vision of working together for safer communities, we encourage you to apply!

A completed application packet will include:

We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As a Human Resource Consultant 3, some of your duties will include: 

• Overseeing functionality and management for the Learning Management System (Learning Center) database including: 
  1. Providing Learning Center training and access to agency stakeholders, end users, and staff
  2. Researching and resolving Learning Center functionality issues 
  3. Partnering with internal project teams to ensure training deliverables and learning approaches 
  4. Maintaining and operating various technologies used in the delivery of instructional, virtually instructional, or interactive online courses 
  5. Researching and initiating all corrections and improvements to existing course catalog 
• Supervising the work and staff comprising the Information Management Team Learning Center Helpdesk which could look like:
  1. Establishing Priorities and timelines for team assignments and individual duties
  2. Seeking and recommending ongoing developmental opportunities, including DES training classes, LinkedIn Learning classes, virtual conferences and ongoing stakeholder meetings
  3. Cross training the team on various work areas, tasks, and systems used by TIMT
  4. Providing advanced support and guidance to complex issues and elevated user requests
• Developing and monitoring standards and procedures to assist in Learning Center governance
• Designing and maintaining EasyVista TDU ownership and workflows 
• Other duties as assigned

What we need (required qualifications):

• High School Diploma
• Two (2) years experience in a supervisory or lead role
• Two (2) years experience in the administration of an information management system
• Two (2) years experience in supporting end users in a learning management system
• Three (3) years of experience using Microsoft Office with advanced skills in MS Excel
• Experience managing and communicating information using platforms such as SharePoint, MS Teams, or MS365 tools

What will make your application stand out (preferred qualifications): 

• A Bachelor’s degree with a focus on business administration, human resources, or a related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or a foreign equivalent.
• Experience working in the Washington State Learning Center
• Experience extracting information from various data sources 
• Experience supporting customers in a virtual environment
• Experience in managing an IT or customer support helpdesk

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values:

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• This recruitment may be utilized to fill more than one position. 
• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  **Please note:  Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. 
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. 
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. 
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.  When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Telework Details

This position may be allocated for telework. If authorized for the role, work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time.  Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite.  Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer: 

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacation days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

Salary : $5,888 - $7,921