What are the responsibilities and job description for the DSHS ESA Management Analyst 4 position at State of Washington?
Step into a role where your expertise directly shapes the future of others. The Division of Finance and Financial Resources (DFFR) within the Economic Services Administration (ESA) is seeking an Operations and Compliance Analyst to deliver advanced analytical insight, operational guidance, and cross-division coordination. In this position, you will strengthen ESA’s financial operations, enhance internal controls, refine business processes, and support audit readiness and compliance frameworks—driving meaningful, system-wide impact.
The Operations and Compliance Analyst strengthens ESA’s financial and administrative operations by leading complex analyses, driving process improvements, and supporting internal control activities across accounting, budgeting, procurement, grants, and operations. The role advises leadership, develops policies and systems, coordinates audits and corrective actions, redesigns business processes, and serves as secondary SharePoint administrator. By conducting risk assessments, standardizing workflows, embedding controls, and maintaining monitoring tools such as data checks, exception reports, and performance dashboards, this position enhances financial stewardship, reduces organizational risk, and upholds accountability to statewide standards and public trust.
Some of what you’ll do:
- Lead operational analyses to evaluate ESA/DFFR business operations, administrative systems, and financial workflows to identify risks, gaps, and opportunities for improvement.
- Design and implement improved processes using business analysis, Lean principles, and project management methodologies.
- Develop long-range improvement strategies by creating project scopes, timelines, and implementation plans that guide operational enhancements.
- Facilitate multidisciplinary workgroups and advise leadership and partners on workflow alignment, functional roles, and recommended process changes.
- Create performance metrics and dashboards to monitor workload distribution, operational risks, efficiency outcomes, and performance trends.
- Conduct internal control assessments to evaluate financial and operational risks and recommend mitigation strategies and corrective actions.
- Coordinate audit activities with internal and external oversight entities, ensuring accurate documentation, analysis, responses, and corrective-action tracking.
- Develop and update fiscal and administrative policies that strengthen internal controls, improve compliance, and reduce audit findings.
- Provide internal control training and consultation to staff and management on documentation standards, compliance expectations, and best practices.
- Design technology-enabled workflow solutions using SharePoint, Microsoft Lists, and Power Platform tools to support operational tracking, contract management, and internal control activities.
Desired skills, knowledge, and abilities:
- Demonstrated analytical expertise in evaluating complex operational systems, business processes, and administrative programs.
- Experience leading process improvements, project implementation efforts, or cross-program coordination initiatives.
- Proven ability to document and enhance workflows to increase efficiency, accountability, and compliance.
- Knowledge of government operations, including administrative processes, policy development, and regulatory frameworks within large or complex organizations.
- Proficiency with Microsoft 365 tools such as Excel, Power BI, and SharePoint to support analysis, collaboration, and process automation.
- Strong communication, judgment, and collaboration skills with the ability to manage multiple priorities, maintain confidentiality, and navigate sensitive situations professionally.
We are seeking professionals who meet the following qualifications:
- A bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field AND four years of experience conducting research and analyzing policies, laws, rules, or regulations or comparable combination of graduate education and experience.
Additional information:
- Work schedule: 8:00 AM - 5:00 PM, Monday through Friday.
- This position is primarily remote, with occasional in-office work as needed. In-state travel is infrequent but may be required to support business needs.
Ready to start a rewarding career? Apply today!
Along with your application, please include:
- A letter of interest (up to two pages) specifically addressing the knowledge, skills, and experience you have related to the job and duties.
- A current, chronological resume.
- A minimum of three professional references with contact information.
Please reach out to DSHS Recruiter Vincent Hamilton at vincent.hamilton@dshs.wa.gov and reference job number #04252.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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Salary : $5,812 - $7,817