Administrative Assistant 2

Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world's widest tunneling project, and operates the largest ferry system in the nation

The Opportunity

WSDOT is currently seeking a detail-oriented Administrative Assistant 2 to provide vital administrative support to the Northwest Region Mount Vernon PE Office. In this role, you will independently plan, organize, and prioritize complex administrative tasks, support budget monitoring and corrections, coordinate travel, compile reports, and manage office records. This position plays a key role in helping the office meet its goals while ensuring smooth daily operations. The successful candidate will also represent the agency through frequent interactions with staff, students, faculty, clients, and members of the public, supporting WSDOT's mission to deliver safe, reliable, and cost-effective transportation services.

What to Expect

Among the varied range of responsibilities held within this role, the Administrative Assistant 2 will:

• Perform a wide range of administrative support tasks for the Mount Vernon Project Engineer's Office, including independently resolving procedural questions and responding to inquiries.
• Manage the main office line, greet visitors, and screen incoming calls and walk-ins.
• Establish office procedures, priorities, standards, and deadlines to support efficient daily operations.
• Coordinate supply and equipment orders, track deliveries, and travel to NWR HQ as needed to retrieve packages and materials.
• Arrange travel for staff, maintain itineraries, and prepare final travel expense reports.
• Process invoices and payments by researching discrepancies, applying correct coding, preparing payment documents, and contacting vendors regarding billing issues.
• Create and maintain documents, reports, correspondence, and spreadsheets using Word, Excel, FileMaker Pro, TRAINS, and PCMS, and manage office filing systems.
• Perform timekeeping duties by auditing timesheets, reconciling payroll discrepancies, clearing exceptions in DOTtime, and assisting staff with payroll-related questions.

Qualifications

To be considered for this opportunity, the following are required:

• Administrative Operations Proficiency: Demonstrated ability to perform core administrative functions such as word processing, file and records management, and applying standard office procedures and systems.
• Customer service and communication skills: Demonstrated ability to communicate clearly, courteously, and professionally with the public, coworkers, and external agencies in person, over the phone, and via email, especially when handling inquiries or complaints related to urgent or stressful situations.
• Interpersonal and conflict resolution skills: Experience in remaining calm and professional when addressing complaints or concerns from distressed or angry constituents or coworkers.
• Problem-solving and independent judgment: Experience in prioritizing workload, managing multiple tasks, adapting to schedule changes or emergencies, and independently resolving issues using sound judgment.
• Technical proficiency: Experience using Microsoft Office Suite (Outlook, Word, Excel) and basic database systems to manage records, communicate information, and perform daily administrative tasks.

• Independent & Teamwork Effectiveness: Demonstrated capability to work independently and collaboratively, following instructions and adapting appropriately to direction from supervisors and other staff.

• Growth Mindset: Actively demonstrates a commitment to learning and growth.

• Service-Oriented: Takes action to meet the needs of others.

In addition to the above, the following are also required:

• High school diploma or GED equivalent.

It is preferred that qualified candidates also have:

• Office Support Experience: Advanced office support experience requiring regular typing or keyboarding.
• Multi-Line Phone System Experience: Experience answering and managing calls using a multi-line phone system in a professional office environment.
• Traffic & Incident Procedures Knowledge: Knowledge of Washington State traffic laws and WSDOT vehicle accident reporting procedures.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This position offers flexible/hybrid remote work options.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit

Why WSDOT

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle.
• Paid Leave – In addition to 12 paid holidays, full-time employees mayearn up to 25 paid vacation days per year
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit .

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Please be sure to reference 25DOT-NWR-10922 in the subject line.