Revenue Agent 2 (in-training) - Port Angeles

Description

The hiring manager may start screening applicants as early as October 20, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ , people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor.

If hired at the Revenue Agent 2 in-training level, your pay will be within the salary range 45 ($4108.00 - $5506.00).

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Duties

If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed in-training plan will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base. In addition to the above, here are some other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2. The salary for a RA2 is range 50 ($4633.00 - $6229.00):

• Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
• Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
• Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
• Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
• Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.

Qualifications

Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required.

Demonstrated ability to work independently under general supervision while organizing and prioritizing a high-volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions.

Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback.

Demonstrated ability to operate effectively in both office and field environments, including the ability to conduct in-person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods.

Progressive experience using computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow in a fast-paced compliance environment.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

• Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field, AND
• One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.

To be considered:

• Complete the online application in detail, as it will be used as your initial resume.
• Attach a cover letter explaining your knowledge, skills, abilities, and desire for this position.

Incomplete applications or applications received without these materials may be disqualified.

Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, and behaviors that align with the culture of DOR.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.



Questions?

Supplemental Information

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.