What are the responsibilities and job description for the Health Program Representative position at State of Utah?
FT / PT Status – Full-Time Salary – $20.89 - $36.94 Hourly Wage Remote Work / In-Office – Hybrid Recruiter – Angie Rhodes | arhodes@utah.gov | Application Deadline – 6/7/2026
Key Responsibilities
Seeking candidates with excellent customer service skills AND medical program experience to join the Office of Managed Health Care.
To provide education to Medicaid and CHIP members regarding their benefits and support members with their health/dental plan enrollments. Education is completed statewide by phone. Tobacco cessation phone education and follow-up is provided for pregnant Medicaid members. The job requires continual login to the Genesys phone system to answer calls from members and providers for plan selections and changes, access to care issues, billing problems, MyBenefits registration and eligibility issues, and a variety of other issues.
Preference May Be Given For The Following
Minimum or "day-one" qualifications:
Location –
288 North 1460 West
Salt Lake City, Utah, 84116
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service
Why You Should Join Our Team
Benefits
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:
EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
Key Responsibilities
Seeking candidates with excellent customer service skills AND medical program experience to join the Office of Managed Health Care.
To provide education to Medicaid and CHIP members regarding their benefits and support members with their health/dental plan enrollments. Education is completed statewide by phone. Tobacco cessation phone education and follow-up is provided for pregnant Medicaid members. The job requires continual login to the Genesys phone system to answer calls from members and providers for plan selections and changes, access to care issues, billing problems, MyBenefits registration and eligibility issues, and a variety of other issues.
Preference May Be Given For The Following
- Spanish speaking applicants
- PRISM and eRep experience
- Software proficiency- Word, Excel, PowerPoint, Google Docs
- Medicaid and Chip program knowledge
- Excellent Phone Skills - Call center experience
- This position may currently be a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time and for any reason.
- Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.
- Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
- Standard Schedule: Monday-Friday, 8:00 am - 5:00 pm
- Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc.
- Special physical demands are not required to perform the work.
Minimum or "day-one" qualifications:
- Provides clients with information concerning rights, options, benefits, services, goals and expectations.
- Analyzes, summarizes and/or reviews data; reports findings, interprets results and/or makes recommendations.
- Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines, etc.
- Receives, researches and responds to incoming questions or complaints; provides information, explains policy and procedures, and/or facilitates a resolution.
- Decides upon the need for additional data, information, etc, and authorizes the means necessary to obtain the required information.
- Refers client/inmate/patient to other available services to meet needs where appropriate.
- Enters data into a computer system and retrieves, corrects, or deletes previously entered data.
- Counsels clients and prospective clients; screens referrals, provides community outreach.
- Reviews and/or inspects work for quality, accuracy, and completeness.
- Medicaid program(s) knowledge
- community resources and Medicaid services
- communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
- use logic to analyze or identify underlying principles, reasons, or facts associated with information or data to draw conclusions
- speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
- applicable laws, rules, regulations and/or policies and procedures
- research methods, techniques, and/or sources of information
- use automated software applications
Location –
288 North 1460 West
Salt Lake City, Utah, 84116
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service
Why You Should Join Our Team
Benefits
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:
- Job Stability: Enjoy the security and reliability of employment within a well-established organization.
- Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
- Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
- Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
Salary : $21 - $37