ELECTRONIC SECURITY SYSTEMS SPECIALIST 2

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, LAKE COUNTY

A Motor Vehicle Records (MVR) screening will be conducted prior to employment.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and four years of experience in one or a combination of the following:  software development of industrial automation systems; design or repair of industrial electronics; installation/maintenance of low voltage alarms and camera systems; maintenance of computer and server hardware, desktop and server operating systems, network hardware devices or wireless network devices; or repair of other related system operations problems for computer or security electronic system hardware and operating systems.

Substitution of a Specific associate's degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in information technology, electronics, software development or other closely related field may substitute for the required bachelor's degree.

Substitution of Education for Experience: Graduate coursework in information technology, electronics, software development or other closely related field may substitute for up to one year of the required experience (twenty-four graduate semester hours or a master's degree is equivalent to one year of experience).

Substitution of Experience for the Specific Associates Degree: Experience in any of the following areas may substitute for the required associate's degree on a year-for-year basis to a maximum substitution of two years:  design or repair of industrial electronics; installation/maintenance of low voltage alarms and camera systems; software development of industrial automation systems; maintenance of computer and server hardware, desktop and server operating systems, network hardware devices or wireless network devices; or repair of other related system operations problems for computer or security electronic system hardware and operating systems.

Necessary Special Qualifications: Applicants for this class must possess a valid motor vehicle operator's license at the time of appointment.

Overview

The Electronic Security Systems Specialist 2 performs lead/supervisory work of average difficulty and electronic security systems support work of considerable difficulty; performs related work as required.  An employee in this class functions as an assistant regional supervisor for a staff of Electronic Security Systems Specialists and provides lead/second-level technical support for fence detection, electronic security and video systems, and computer-related hardware. This class differs from Electronic Security Systems Specialist 1 in that incumbents of the later perform first level support and do not supervise other Electronic Security Systems staff.  This class differs from Electronic Security Supervisor in that an incumbent of the latter is responsible for supervising incumbents of this class.

Responsibilities

1. Develops software applications and fabricates programmable logic controllers (PLCs) and other devices for door control, video control, intercom, panic buttons and other electronic security systems, into a security electronic rack/cabinet for the Department of Correction as requested.
2. Simulates and reproduces error conditions using test benches (set up to duplicate system conditions in the field) to diagnose and resolve up-escalated system issues in both computer and electronic security systems.  Resolves operational problems by applying existing system utilities or vendor enhancements (e.g., software upgrades, operating system code corrections, or memory modifications).
3. Acts as lead in repairing, maintaining, evaluating, and updating computer and electronic security equipment, including assembling/disassembling and identifying and replacing errant components.  Performs technical maintenance, preventive maintenance, and repair of fence detection, electronic security, video systems, and computer-related hardware.
4. Develops and maintains complex installation instructions for various hardware and software solutions for the Department of Correction.  Maintains problem management database by creating, reviewing, and updating agency/customer records (including customer information, tracking number and other sensitive tracking information) and by documenting calls from Integrated Helpdesk and incident information/resolution.
5. Analyzes data from various logs (including, but not limited to, system logs, user account logs, and internet cache) to determine and help resolve issues.  Reviews/analyzes trouble tickets and other information to identify trends and patterns which indicate problem areas or improvements needed.
6. Using advanced diagnostic software, electronically inspects all network computers to determine what software is installed and status of devices such as Internet protocol (IP) cameras, fire alarm panels, PLCs for door access control, and other system activity.  Performs hands-on inspection of equipment, (e.g., computers, printers, cameras, door control PLC, fence security components) by assembling and disassembling to check usability/condition and random inspections for acceptable use.
7. Manages accounts and permissions for Active Directory, network switches, Vicon video systems and door access.  Performs backup processes and archiving for video systems
8. Mentors and coaches' other staff to assist them in acquiring job specific knowledge and developing and enhancing their skill level (e.g., cabling and fiber termination and splicing, configuring/installing video cameras, PLC set-up and troubleshooting, fence and door control electronics support, and other systems support in correctional settings.

Competencies (KSA's)

Competencies:

1. Tech Savvy
2. Resourcefulness
3. Decision Quality
4. Drives Results
5. Builds Effective Teams

Knowledges:

1. Engineering and Technology
2. Telecommunications
3. Mechanical
4. Design
5. Production and Processing

Skills:

1. Troubleshooting
2. Equipment Maintenance
3. Equipment Operation
4. Installation
5. Judgment and Decision Making

Abilities:

1. Problem Sensitivity
2. Auditory Attention
3. Deductive Reasoning
4. Speech Clarity
5. Hearing Sensitivity

Tools & Equipment

1. Computers, Printers, and other Office Equipment
2. Multimeters, Signal Generators, and Network Testers
3. Tensioners
4. Drill Press and Various Power Tools
5. Scissor/Boom Lifts and Ladders

Salary : $61,200 - $76,476