Administrative Specialist II / Titles & Registration Specialist III - 191683

Job Responsibilities

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  Demonstrate exceptional and professional customer service while responding to customer inquiries via mail, email, fax, and/or telephone communication.
• Able to interpret SC code of laws and DMV policies and procedures.
• Utilize Phoenix, and other programs, to perform extensive research while properly and accurately researching customer requests.
• Efficiently prepare appropriate documents to mail to corresponding customer(s).
• Maintain appropriate tracking system for customer inquiries, reconciles transaction reports, and maintains a balanced cash drawer.
• Prepare paperwork; ensuring proper coversheet, application, and supporting documents are sent to scanning department.
• Process mail daily: sort, date, track and assign to appropriate departments.
• Performs other related duties as required.

Minimum and Additional Requirements

Agency Requirements

• A high school diploma or equivalent.

• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training.
• Must display professional proficiency in all areas of the job.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Preferred Qualifications

Agency Preferred

• A high school diploma and two (2) years related job experience. An equivalent education and relevant experience may be accepted with prior approval.

Additional Comments

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household