What are the responsibilities and job description for the IT Business Analyst I / 61047867 position at State of South Carolina - Department of Health and...?
Job Responsibilities
This position is located in Bureau of Medicaid Systems, Richland County.
Are you the One? We are looking for an IT Business Analyst I who will serve as a Business/Systems Analyst for the MMIS Operations team, under general supervision by the MMIS Operations Manager. As such, the Information Systems/Business Analyst is responsible for supporting MMIS operational activities including gathering requirements, documenting, reporting, systems support, issue/project tracking, and coordination with business users.
- Performs operational support activities for the legacy MMIS and subsystems. Receives and responds to requests and inquiries from business stakeholders. Monitors vendor requests and coordinates between business and technical staff. Identifies trending issues and escalates to program management as needed. Translates business requests and needs into system requirements and technical requests.
- Develops, retrieves, and distributes reports and datasets to multiple internal and external stakeholders for purposes of monitoring, reconciliation, and operational processing. Track, update, and maintain MMIS Operations team Jira Dashboard. Prepares visual documentation for processes and requirements such as flow charts and process diagrams to illustrate processes, interfaces, integrations, and procedures.
- Coordinates special team projects. Creates and updates procedural documentation for MMIS Operations processes to ensure consistency and best practices. Assist with scheduling meetings, preparing meeting minutes, and other communications as required. Participates in MITS risk mitigation processes. Updates MITS AARs; monitors and reports issues, root cause analysis, and recommendations. Supports, monitors, and coordinates the Data Match process whereby providers can request eligibility information for recipients for periods outside of those available in the standard eligibility verification interfaces/tools.
- Identifies and completes appropriate and relevant professional development activities.
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Performs other duties as assigned by supervisor.
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
- 15 days annual (vacation) leave per year.
- 15 days sick leave per year.
- 13 paid holidays.
- State Retirement Plan and Deferred Compensation Programs.
Minimum and Additional Requirements
A high school diploma and experience in computer system support, development, modification and operations. Knowledge of Medicaid eligibility & enrollment processes and procedures. Knowledge of Medicaid claims and provider operations concepts.
Preferred: Experience working with a Medicaid eligibility and/or enrollment information system in an operations capacity. Proficiency in Office Suite, Jira, and SharePoint.
Additional Requirements:
- Sitting or standing for long periods of time.
- Overtime and/or weekend work with Deputy approval.
Preferred Qualifications
- Knowledge of capabilities and intricacies of MMIS.
- Ability to understand and carry out technical instructions and requests. Ability to analyze technical data. Knowledge of Jira software and FootPrints ticketing system.
- Ability to communicate in a clear and concise manner.
- Ability to work effectively with users, vendors, and other IT personnel.
- Ability to assist with identifying and resolving problems.
- Ability to assist with providing status and operational reports in a clear and concise manner.
Additional Comments
Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.
The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
