MANAGER OF DIGITAL IMAGING AND OTHER SERVICES

GENERAL STATEMENT OF DUTIES: To be responsible for overseeing and directing the operation of a centralized digital imaging facility within a state department/agency including personnel, production, equipment, budget and recordkeeping; to be responsible for other support services such as internal mail delivery and the processing of external mail and to ensure its effective operation in order to provide speedy and adequate mail service; and to do related work as required.
SUPERVISION RECEIVED: Works under the general direction of a superior with wide latitude for the use of independent judgment; work is reviewed usually upon completion for conformance to instructions and policies.
SUPERVISION EXERCISED: Plans, supervises and reviews the work of staff engaged in various print shop activities, and/or administrative staff.

To be responsible for overseeing and directing the operation of a centralized digital imaging facility within a state department/agency including personnel, production, equipment, budget and recordkeeping; to be responsible for other support services such as internal mail delivery and the processing of external mail and to ensure its effective operation in order to provide speedy and adequate mail service; and to do related work as required.
To determine cost-effective methods, oversee quality control, prioritize and triage printing orders, and review the progress and completion of work orders.
To complete digital printing orders using a type of digital copier (color, black and white, wide format).
To review form setups and working details involved in the printing of pamphlets, booklets, and charts.
To be responsible for overseeing and accounting for all income and expenditures, including billing for services, forecasting trends in facility usage, and recommending pricing for services and equipment acquisition.
To perform preventive maintenance and arrange for equipment service.
To be responsible for maintaining an inventory of supplies in order to accomplish printing tasks.
To respond to inquiries related to transactions handled by the unit.
To serve as a liaison with other constituencies to resolve day-to-day administrative and operational issues.
As required, to participate in the development of operational goals and objectives for the unit. To recommend, implement, and administer methods and procedures to enhance operations.
To maintain a continuous cost analysis on all jobs.
To do related work as required.

KNOWLEDGE, SKILLS AND CAPACITIES: A thorough knowledge of the practices, techniques, tools, materials, and equipment used in digital, offset imaging/printing and finishing services; a working knowledge of the proper principles and practices for the operation of a department mail room; a working knowledge of standard office practices and procedures; the ability to make decisions as to the best media and materials to be used for the most effective duplicating or printing method; the ability to prepare cost analyses and estimate cost on proposed projects; the ability to monitor and/or maintain quality control standards; the ability to communicate effectively, both orally and in writing; the ability to perform preventive maintenance according
to published guidelines; the ability to supervise and train employees to organize, prioritize and schedule work assignments; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Bachelor’s degree in the area of business, technology, or related field supplemented by technical digital printing, publishing or other related training courses and/or computer courses; and
Experience: A minimum of five years employment in a responsible position within a digital printing and finishing facility or other similar operation.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.