What are the responsibilities and job description for the EMPLOYMENT AND TRAINING ADMINISTRATOR position at State of Rhode Island?
JOB
GENERAL STATEMENT OF DUTIES: To be responsible for the administrative oversight of a major work unit or a combination of smaller units within the Department of Labor and Training; with special emphasis on the implementation of strategies for the delivery of customer service; the coordination of related training programs for employees; and the promotion of new or changed customer services to the user populations; and to do related work as required.SUPERVISION RECEIVED: Works under the direct supervision of an Associate Director or an Assistant Director with considerable latitude to exercise initiative and independent judgement; work is subject to review through meetings and reports to ensure conformance to directives, rules, laws and the compliance to the mission of the unit(s).SUPERVISION EXERCISED: Plans, organizes and coordinates the work of professional, technical and clerical staff as required by particular programs.
EXAMPLE OF DUTIES
To provide specific supervision to personnel engaged in customer service functions at the Department of Labor and Training.To develop and maintain a comprehensive program plan providing desired results for a work unit or units within the Department of Labor and Training.To oversee the implementation of customer service programs and to make changes or adjustments in those programs as warranted for compliance to the mission unit(s).To oversee proper training for staff in customer service delivery and promotion.To assist in the development of customer service promotions and subsequent introduction to appropriate user population.To insure that unit(s)' staff complies with procedures, policies and regulations as they relate to programs administered through Federal and State statues and other programs and services provided by the Department of Employment and Training.To do related work as required.
SUPPLEMENTAL INFORMATION
Administrative oversight of major work units or smaller units within the Department of Labor and Training, with particular focus on customer service delivery, training program coordination, and promotion of new or updated services to user populations.Coordination of training programs for employees, ensuring the effective implementation of strategies for program delivery.Supervision and organization of professional staff work, ensuring alignment with program objectives and grant fund requirements.Development and monitoring of strategies to improve customer service and meet the needs of program participants.Advising the Assistant Director on staff needs and changes to procedures that impact the overall function of the department
GENERAL STATEMENT OF DUTIES: To be responsible for the administrative oversight of a major work unit or a combination of smaller units within the Department of Labor and Training; with special emphasis on the implementation of strategies for the delivery of customer service; the coordination of related training programs for employees; and the promotion of new or changed customer services to the user populations; and to do related work as required.SUPERVISION RECEIVED: Works under the direct supervision of an Associate Director or an Assistant Director with considerable latitude to exercise initiative and independent judgement; work is subject to review through meetings and reports to ensure conformance to directives, rules, laws and the compliance to the mission of the unit(s).SUPERVISION EXERCISED: Plans, organizes and coordinates the work of professional, technical and clerical staff as required by particular programs.
EXAMPLE OF DUTIES
To provide specific supervision to personnel engaged in customer service functions at the Department of Labor and Training.To develop and maintain a comprehensive program plan providing desired results for a work unit or units within the Department of Labor and Training.To oversee the implementation of customer service programs and to make changes or adjustments in those programs as warranted for compliance to the mission unit(s).To oversee proper training for staff in customer service delivery and promotion.To assist in the development of customer service promotions and subsequent introduction to appropriate user population.To insure that unit(s)' staff complies with procedures, policies and regulations as they relate to programs administered through Federal and State statues and other programs and services provided by the Department of Employment and Training.To do related work as required.
SUPPLEMENTAL INFORMATION
Administrative oversight of major work units or smaller units within the Department of Labor and Training, with particular focus on customer service delivery, training program coordination, and promotion of new or updated services to user populations.Coordination of training programs for employees, ensuring the effective implementation of strategies for program delivery.Supervision and organization of professional staff work, ensuring alignment with program objectives and grant fund requirements.Development and monitoring of strategies to improve customer service and meet the needs of program participants.Advising the Assistant Director on staff needs and changes to procedures that impact the overall function of the department
