What are the responsibilities and job description for the Program Coordinator I position at State of North Carolina?
Salary Grade: NC08 Â Â Â Â Â Â Â Â Â Â Â Â Â Â Salary Range: $37,782 - 66,120
This position is located in the Charlotte IRP office. This position provides customer -friendly, courteous, and informative services to the general public and IRP customers, this position assists with customer facing IRP customers, completing the correct documents needed for opening new accounts and renewals. This position assists IRP customers with supplements, updating insurance, turn in tags, collecting payments for 2290's (Federal Heavy Use Tax), confirming payments, collecting payments for yearly renewals, For Hires and Supplements. Updating name changes for individuals and for business entities and transferring plates and/or title work. This position reviews City, State and Federal documents. This position explains the mandatory requirements for proof of residency requirements to customers. This position reviews fraudulent or altered materials. This position contacts utility companies to verify proof of residency. This position reviews lease agreements and insurance certificates to make sure that they are following IRP international requirements. This position responds to telephone and email inquiries from customers, insurance companies, the public and motor carrier authorities. This position processes incoming mail from customers and responds to renewal packets and submitted payments. This position reviews the websites of North Carolina Secretary of State, Federal Motor Safety Administration and cross-referencing the USDOT and Motor Carrier numbers. This position requires responding to customer inquiries regarding Unified Carrier Reg (UCR) and International Fuel Tax Agreement (IFTA) and providing customers with contact information that they will need for said matters. This position maintains a detailed and accurate accounting of all cash, checks, money order and credit/debit cards transactions. This position balances and reconciles a cash drawer at the end of every workday. This position conducts all title work and all other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act. This position receives reviews in state and out of state finances packages that are utilized by IRP customers to purchase/lease motor vehicles.
To perform the above-stated tasks and responsibilities, this position requires technical and administrative skills, and an extensive knowledge of the North Carolina General Statute's, policies and procedures, and regulations that govern the issuance of a North Carolina title, as well as other credentials.
The program area for this position includes one or more of the following: Â working knowledge of the International Registration Plan Unit, working knowledge of vehicle title and registrations, DMV customer service experience, and/or experience applying or explaining Motor Vehicle General Statues and DMV rules and regulations
This position with NCDOT offers full State Benefits , competitive salaries and many career development opportunities.
Management prefers applicants with the following
Bachelor's degree from an appropriately accredited institution; or an equivalent combination of education and experience.
Jackie Carney  919-615-7231
Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. Â It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.Â
NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. Â If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
This position is located in the Charlotte IRP office. This position provides customer -friendly, courteous, and informative services to the general public and IRP customers, this position assists with customer facing IRP customers, completing the correct documents needed for opening new accounts and renewals. This position assists IRP customers with supplements, updating insurance, turn in tags, collecting payments for 2290's (Federal Heavy Use Tax), confirming payments, collecting payments for yearly renewals, For Hires and Supplements. Updating name changes for individuals and for business entities and transferring plates and/or title work. This position reviews City, State and Federal documents. This position explains the mandatory requirements for proof of residency requirements to customers. This position reviews fraudulent or altered materials. This position contacts utility companies to verify proof of residency. This position reviews lease agreements and insurance certificates to make sure that they are following IRP international requirements. This position responds to telephone and email inquiries from customers, insurance companies, the public and motor carrier authorities. This position processes incoming mail from customers and responds to renewal packets and submitted payments. This position reviews the websites of North Carolina Secretary of State, Federal Motor Safety Administration and cross-referencing the USDOT and Motor Carrier numbers. This position requires responding to customer inquiries regarding Unified Carrier Reg (UCR) and International Fuel Tax Agreement (IFTA) and providing customers with contact information that they will need for said matters. This position maintains a detailed and accurate accounting of all cash, checks, money order and credit/debit cards transactions. This position balances and reconciles a cash drawer at the end of every workday. This position conducts all title work and all other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act. This position receives reviews in state and out of state finances packages that are utilized by IRP customers to purchase/lease motor vehicles.
To perform the above-stated tasks and responsibilities, this position requires technical and administrative skills, and an extensive knowledge of the North Carolina General Statute's, policies and procedures, and regulations that govern the issuance of a North Carolina title, as well as other credentials.
The program area for this position includes one or more of the following: Â working knowledge of the International Registration Plan Unit, working knowledge of vehicle title and registrations, DMV customer service experience, and/or experience applying or explaining Motor Vehicle General Statues and DMV rules and regulations
This position with NCDOT offers full State Benefits , competitive salaries and many career development opportunities.
Management prefers applicants with the following
- Experience with Microsoft applications and/or mainframe databases.
- Experience in board customer service dealing with a diverse clientele explaining information detail as it relates to laws, rules, and regulations.
- Experience in analyzing, interpreting, and/or evaluating information or data.
- Experience reviewing information to determine compliance with applicable laws, rules or regulations to resolve a complex or special processing matter.
- Experience in balancing a cash drawer
Bachelor's degree from an appropriately accredited institution; or an equivalent combination of education and experience.
Jackie Carney  919-615-7231
Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. Â It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.Â
NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. Â If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
Salary : $37,782 - $66,120
