DMV Program Supervisor II

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Supervisor II (NS)

Position Number

Grade

NC17

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

This position is responsible for managing all business operations of the Ignition Interlock Program. Key duties include planning, organizing, staffing, leading, and overseeing these units to ensure alignment with organizational objectives. The role supervises Ignition Interlock staff, ensuring that all related actions are taken in a fair and impartial manner. Additionally, the position ensures the accurate recording of driving-related actions in the State Automated Driver License System (SADLS), in accordance with Chapter 20 of the North Carolina General Statutes.

The role involves collaboration with IT staff, the Federal Motor Carrier Safety Administration (FMCSA), the National Highway Traffic Safety Administration (NHTSA), and the American Association of Motor Vehicle Administrators (AAMVA) to maintain compliance with federal and state regulations. Duties include interpreting new legislation, identifying and resolving system issues, validating system changes, and representing the Division in national working groups including Association of Ignition Interlock Program Administrators (AIIPA).

The person in this position must possess strong technical expertise in SADLS DB2 tables and Division policies, enabling accurate corrections to driving records and participation in high-impact projects. As a key member of the Division's Legislative Team, this position serves as the subject matter expert for the Customer Compliance Services Section—analyzing proposed legislation, advising on potential impacts, developing work requests for necessary system changes, overseeing testing, and supporting implementation efforts. The role also works closely with the Attorney General's Office to fulfill record review requests and provides training to judges and magistrates on statutory compliance, driver record interpretation, and Division policies.

The applicant chosen for this position should:

• Possess skills in rendering decisions and abilities to conduct fair and impartial hearings through knowledge of the Guides, Regulations, Policies and References to protect the constitutional rights of all parties involved.
• Possess good listening skills to provide excellent verbal/written communication.
• Possess the ability to make a final fair and impartial decision.
• Possess communication skills through establishing and maintaining effective working relationships with law enforcement agencies, DMV personnel, District Attorneys, trial lawyers, judges and law enforcement officers.
• Be proficient in Microsoft Office applications, especially Word and Excel.

Knowledge Skills and Abilities/Management Preferences

Salary Grade: NC17 Salary Range: $58,613 - $102,574

Management prefers applicants with the following:

• Strong knowledge of business administration principles as applied to government programs, with the demonstrated ability to develop, implement, and evaluate administrative procedures and policies effectively.
• Experience in law enforcement or the court system, particularly involving the review of legal documents and conducting investigations.
• Supervisory experience and a successful track record in managing business or government programs, including daily operations.
• Experience in evaluating program effectiveness and developing and implementing policies, procedures, goals, and objectives to improve operations and service delivery.
• Demonstrated ability to engage professionally with staff, leadership, and external stakeholders.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment; or an equivalent combination of training and experience

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Andriette Clifton

Email:

DOT-

Salary : $58,613 - $102,574