DMV - Program Coordinator II

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator II (S)

Position Number

Grade

NC10

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

This position is located in the Field Operations Support Unit (Help Desk) within Vehicle Services.
This unit serves to support and maintain the operational status of all License Plate Agencies, Venders, Contact Centers, and all state-owned offices through the state. Providing stellar customer service, the unit provides prompt, complete and accurate application, and technical support for all users of the State Titling and Registration System (STARS), Liability Insurance Tracking and Enforcement System (LITES), International Registration Plan (IRP), National Motor Vehicle Information System (NMVTIS) Credit Card Support (iNovah), IWPM (image retrieval), and online services (PayIT). Guided by NC General Status, Vehicle Service's policies and procedures and Administrative Codes, this unit provides information to personnel for resolving problems, researching vehicle registration, title records, and legal documents for acceptability and accuracy. The unit identifies and resolves system, equipment, and maintenance issues.
The related program experience may include one or more of the following: DMV mainframe computer experience, experience reviewing and researching title, registration and/or legal documents for acceptability, experience identifying and resolving fiscal, inventory, computer system, or equipment issues, and/or customer service with DMV diverse clientele.

Knowledge Skills and Abilities/Management Preferences

Salary Grade:  NC Salary range $41,655 - $72,897

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience dealing with a diverse clientele and maintain effective working relationships with agency personnel.
• Experience interpreting and explaining policies, rules, regulations, and procedures.
• Experience reviewing detailed documents and records for accuracy and completeness.
• Experience in identifying problems; resolving issues and make independent decisions.
• Experience in Microsoft Office and general office equipment.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Linda Dyson

Email:

DOT-

Salary : $41,655 - $72,897